2-Star Hotels in Santa Ana

We had the opportunity to stay at this location for the last part of July. We had a number of swimmers that were attending two separate swim meets and the hotel was beyond accommodating. Rooms were clean, swimmers were fed each morning (and that is a huge feat), and the staff bent over backwards to ensure the conference room was cleaned before each team meeting.

We stayed in several BW plus properties near UC Irvine and this was the closest, most convenient, and most business like compared to other BW plus in the area. It is located in a hotel row, right beside the hampton inn, but with a more friendly rate. The room is not the largest but fits a family of 4 - two teens, comfortably. It does have all the BW plus amenities, including a full hot breakfast (one plate per person, keep your voucher, menu varies daily), although not self service but sufficient for your needs, plus it keeps the rate low. We actually stayed twice in this property, and the first time, I was going to quibble that the hotel has a BW plus label without a waffle machine for breakfast, but on our second stay, about a week later, the waffle machine was there (although not self-service). So I am grading 5 for location, cleaness, rate and convenience, and grading a 4 for room size and breakfast. All in all, I think this is the place to stay when in Irvine for a quick stay.

Cheapest hotel I've stayed in in Irvine CP value is high The room is warm and spacious, clean and tidy The whole head is also very good to lie down! There is also breakfast available The disadvantage is that the door sensor is not very good!

My wife has been an IHG member for 14 years and they usually are pretty good places to stay. We booked this place for a week thinking it was in Irvine. The name is “Candlewood Suites IRVINE WEST” but actually is in Santa Ana. (I would never have booked if I knew it was in Santa Ana.) We arrived there and were put in a disgusting old room that smelt terribly of smoke even though it was a no smoking room. It smelt like someone had smoked an entire pack of cigarettes and then locked all the doors up for a week. We didn’t bother complaining as I was so exhausted and didn’t have the energy to pack up our stuff and move again, we just slept with the window open so that we didn’t feel sick. The sink was grotty and also smelt bad. The insinkerator clearly had some stuff stuck down there that had been rotting so when you turned it on it smelled awful. My wife's friend came to visit me and was worried about me leaving her guitar or any of her valuables there if I was going out because it just felt unsafe and sketchy. Lo and behold our car got broken into in the parking lot on Christmas Eve - smashed window and stolen purse full of gift cards worth over $500. The hotel were very unhelpful. They said there were no cameras/cctv (really, in Santa Ana??) They said they would try and help with the cost of fixing the car and they were going to put a claim in for us. They gave me the run around having to speak to a bunch of different people, call multiple times, email back and forth, only to find out 2 months later that they denied our request and there’s nothing they can do. This place has a nursing home vibe. I felt unsafe from the beginning before the car was even broken into. Very disappointing for IHG. I’m surprised they own this property. Really unhappy that they mislead you into thinking you’re staying in Irvine, then have no CCTV in the parking lot, and then say they aren’t liable. Seriously do not stay here. I’m shocked that they not only put us in a dingy, smelly room but then did nothing to help us, even as IHG members.

We stayed at this hotel while my son was hospitalized at Hoag Hospital. The hotel was easily accessible from Hw 55. This is an older hotel, but the rooms were nice and clean. The price was extremely reasonable. The staff was amicable, particularly the breakfast staff, maids, and front desk. They have a nice pool and spa and an adequate gym. They also have an airport shuttle service and free parking. The property is safe; they gave security and surveillance cameras. It's close to restaurants. I recommend this hotel.

Great location, currently undergoing remodel. Parking lot is too small but a valet is provided for $18/day

The Manager has BEYOND the BEST team working for her. The Manager is ALWAYS going ABOVE & BEYOND to assure that ALL her guests are COMPLETELY taken care. PIA is a VERY STRONG part of this team. PIA is ALWAYS willing to help a guest to a fellow Co Worker with any task thrown her way. Our Ms Gnocchi will vouch for her all day long. MONICA is another VERY STRONG part of this team. She is always going ABOVE & BEYOND to get done whatever task needs to be completed. YOUSSEFF is our shy yet goofy guy who will make you smile and laugh even on a day when you are not having it. He will be GREATLY MISSED THE MANAGER, PIA & MONICA have saved us on a couple of occasions when we were in a desperate way in need of help. We both refer to ALL three of them as our GUARDIAN ANGELS. WE ARE SO GRATEFUL AND BEYOND BLESSED TO HAVE THEM HERE AND BECAUSE OF THEM IS WHY WE STAY HERE & NO WHERE ELSE SINCERELY, ROBERTO, JENNIFER & MS. GNOCCHI HERNANDEZ 🐾🙏😇🤗🤗🐾

Check-in was a breeze: friendly and quick. They gave me what I asked for: the quietest room. So, when I started noticing problems, I decided not to ask for another room. I've stayed at Motel 6s, so I knew that the spot next to the window usually has a table and chairs. My room didn't; it was just a big empty space. I was alone, so I didn't really need the table; I sat in the one chair along the desk at the side of the room. I went to plug in my computer, and... there was only *one* free outlet in the entire room -- except at the bathroom! (See the photo.) (Hint: I've learned to bring a long extension cord and power strip for rooms like these.) I tried to turn on the light over the desk; it didn't work. When I looked inside the fixture, the light bulb was *missing*. The light fixture over the big empty space on the floor had just one working bulb; the other was either missing or burned out. Luckily, the light over the washbasin was bright, so I used it to light the room. I went to the basin to wash my hands. When I turned the faucet to hot, only a tiny trickle came out. (See the photo.) I decided to wash my hands in the bathtub. Then I noticed that the tub spout wasn't clean: it had a film of minerals. The tub had a couple of tears, some rusty stains, and... two co**** black hairs several inches long! I went to get a hand towel; there was only one, and it was hanging out of the towel rack (see photo)... there were no washcloths. I plugged my computer into my extension cord to use the WiFi. The computer said the signal was strong. As usual, my browser opened a login page, but then I waited... it took almost a minute for the login page to appear! I went to the speed test website (TripAdvisor probably won't let me give the URL). I had 0.99 Mbps download and 0.50 Mbps upload -- which is super-slow. (This was at 4:30pm. The speed stayed the same for hours after.) I tried to upload pictures from my phone's camera to Google Photos... uploading 80 photos took two and a half hours! When I logged in again later, I noticed a space for an ”upgrade code, if purchased.” Maybe the motel entices us with their sign by the street advertising WiFi, but making us pay more if we want to do almost anything with it? Luckily, I didn't need it so I didn't try it. There was a fair amount of paint missing from parts of the exterior walls and gang graffiti by the stairwell at the back corner of the motel. For some reason -- although the days of soda and beer in bottles are mostly gone -- there was an old rusty bottle opener fixture attached underneath the washbasin. I'm not heavy, but the bed sagged in the middle. At least the parking lot was clean.

Disappointed with the service. When I arrived all over California the hotels were serving breakfast but this one was offering just a pancake without any juice because the juice machine was broken. I decided to go to a Target to buy my breakfast and I forgot to bring a plastic knife and fork. The front desk told me they couldn’t afford that as they already closed the breakfast area. I insisted if the guy couldn’t just walk in the area and grab one for me as he said no. Also my room there was one light that was not working and again I contacted the front desk and he said they couldn’t fix it because I won’t leave the hotel in the next day. He didn’t even offered me another room. The hotel elevator was completely wet when I arrived and very slippery and it was the same on the next day. If an elderly person step in could get injured. The funniest think is that I walked to Hampton Inn and Suite just across the street to check if they could give me a plastic knife and fork and the front desk invited me to their breakfast as it would close in 15 min and I could have something for eat there.

Absolutely superb once again.