Protur Biomar Sensatori

Location of the hotel is fantastic for a family holiday. Its near to the beach, its even closer to a large nature reserve where we we're able to explore and see many different species of bird and we also saw wild tortoise which was a first for us. This is the local area but its so close to the hotel that this is a big plus for lovers of nature. Locally the area also is part of a few resorts that run into one another. Cala Millor/ Cala Bona and S'illiot have possibly all grown to a point of being basically one ***** that makes a great bike ride for a family. Now back to the hotel review. We stayed in the family side and I cannot review the restaurants aside from the buffet. With Children, its always risky to go a la carte.. Service can be slow and its all a bit more formal so we save these for when our kids are older. In the Buffet there was always a good choice. There's a really nice touch in the 'kids' area with lower counters and a more simple selection of foods. Our daughter really liked this and it made life easier for us. Service in there is amazing and the team mostly seem to enjoy their quite difficult work. We heard the team break out into a chorus of 'Circle of Life' while clearing up after breakfast one morning. The doors were closed but it was great to hear them having a bit of fun after what is relentless work for them. My only minor gripe is that there was a couple of occasions where the guests line up for a particular part of the buffet.. ie the curry or the steaks and block the rest of the entire buffet meaning any one who wants anything then needs to join the queue. The hotel management could do to sort this for next season although possible this was unique to our stay as i've not seen this anywhere else. We went to green and grill a few times too as a good alternative for some lunch. A quick note on the division of the hotel. Apart from reception, the family and adult sides are very much like two separate hotels. Obviously, for the adults that want a bit of peace then its great for the adults but this works both ways. The family side had zero grumpy old couples that I noticed and really added to a welcome feel for the families in the pool areas and buffet. Pool areas. We where there really late in the season and the activity pool was busy. It was a little warmer in there so possible heated in October / November. The staff here were great. The other pool was much quieter and cooler temp in the water. Towels. This is one area the hotel could do much much better. I have only stayed in two hotels in all my years that have got this sorted, but its proof that it can be done. Basically the hotel has the problem of entitled guests that reserve a few loungers around the pool and possibly only use them for a couple of hours. I witnessed a set of 4 loungers in a really prime position - towels on, a few bits and pieces maybe a book or whatever and not a single soul is seen at the loungers until after lunch. It makes me really annoyed.

We are a family of 4, with kids aged 9 &12. We have stayed here for 12 days. We had one of the swim up rooms over looking the main pool and can’t fault the room. Spacious & Cleaned daily and the swim up got sunshine all day There are two main pools in the family section, one is more aimed at smaller kids, and the other one has a swim up bar and has more older kids and families in it. The swim up bar has good service and if you do have to wait for a drink it’s not that long. The grounds are all kept nice. The entertainment team are great, they work so hard and are also great with the kids. In terms of location it’s a short walk to the beach and local restaurants, so found that perfect. The sport area is a walk outside the hotel where the kids did football, we did racket ball and crazy golf which is all free and good fun. Plus the games in the pool by the entertainment team are great. If you have booked this holiday you will have a great time, so don’t worry, but for me there were some small negatives and why I didn’t give it 5, and this is mainly because I’m comparing it to past holidays/hotels we have been to for the same price We ate out 5/6 nights which I would recommend doing as there are some great restaurants nearby. Overall it’s been a great holiday, we have enjoyed it and feel lucky with the room we got. I don’t regret booking it, but if i were to come back to this area I would likely try one of the other hotels. This is no reflection on the staff as they all work so hard.

3rd visit to the Biomar, staying in the Adults area each time. Lovely building, good food choice and low-key relaxing evening entertainment, at a volume which allows a conversation. The hotel manager regularly walks through- and is happy to have a chat.