Protur Biomar Sensatori

What an amazing hotel. All the staff were super friendly and helpful and made huge effort to get to know you. Nothing was too much trouble. The food was amazing particularly in the buffet. I’m not sure what others are complaining about - we are both foodies and the food was definitely top notch. Loved the themed nights and the gala dinner although we missed the outside gala due to weather. Such a varied selection of fresh food and salads. We didn’t take a small child but particularly noticed the specific child area which they could help themselves to plastic crockery and select their own food. There is a small water park heavily discounted adjacent to the hotel which was also all inclusive once you paid to get in which was a great change of scenery. A beautiful beach in walking distance and a nature reserve opposite. We took cycles from hotel daily and explored the towns - would recommend breakfast or brunch at Dito - award winning cafe and it’s obvious why. We also went on a hack through the nature reserve up to the castle. The horse stables Rancho Bonanza which suited my daughter and I who are experienced but also my husband who does not ride. Absolutely perfect for all abilities. The surrounding town itself is functional but not really our vibe - we preferred to eat in the hotel.

Great hotel for families but still get time as a couple. Staff very good. Especially LUCIA GARCIA. She is so good and she really makes you feel special. There isn’t a a problem booking the restaurants either. Only feedback is adults rooms better than families

First off this hotel is really nice and it’s defo not a cockroach infest as some reviews have stated however there is just a few things that let it down based on my own opinion We stayed in a swim up family room block A 029 facing the activity pool we got sun here 11am through to sunset was perfect we could see block B opposite us facing towards pool from other direction and they lost the sun around mid day in there swim up rooms We paid a bit more and had junior suite swim up our room was really spacious separate lounge, bedroom and a large bathroom with a bath and separate shower. Mini fridge was re filled free of charge in this room everyday We had a large decking area with 2 loungers a daybed and a separate area with patio table chairs Over all the room was a solid 10/10 the maids came everyday and did an excellent job The only thing i would say is right next to the pool they have put football posts and it’s all you can hear and then of course you get a football to the face on several occasions. Seeing as it’s a premium room and paid a lot I’d personally have this activity moved to a different area of the grounds? Reason I believe it’s there is because the family side is small, don’t get me wrong it’s not tiny but for the amount of footfall the site is not big which makes me glad we had a swim up pool, the main pool has a swim up bar we went in once as they were doing the activities in here (already limited space) there is a small splash pool for children under 4 I would say and then another pool which is of an ok size. Activities were daily and where loads on always, make sure to download the TUI blue app tells you what’s on and can book etc the activity team work hard! And are brilliant really can’t fault them. We went to the stay and play most mornings where kids have free play of games and crafts. Evening entertainment again plenty of choice, piano bar was nice with live music Now the restaurant, was not a big Buffett for hot food but the quality was amazing, the chefs were all very good and constantly checking and re filling stations. You had a member of staff who was constantly cleaning around stations as well. The problem came with the seating area, tables are laid for you and the staff are quick to clean and do this, however every single table we sat at had food around it at the floor pretty much everytime we eat so they were cleaning tables but not sweeping. There is no drink stations you have to order these again could be a nightmare we sat for 10 mins one day just waiting to be seen to order a drink, staff are very focused on just clearing tables which are empty and if you want towards end of service they were very focused on relaying for the next service. which is not a bad thing or a fault it’s just annoying they could see you continue cleaning take your order go back cleaning then go get your drinks , personally think they have to do much maybe just have someone on just drinks and someone in cleaning how they can do it