Hacienda Na Xamena, Ibiza

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We stayed here 5 nights wishing to relax fully. The view from the balcony was smaller than advertised, even though we payed extra for a bigger view. The room itself was fairly good. We enjoyed the space, comfort and design. The latter is exceptional in the whole hotel area and it was nice to spend the time here (hotel was almost empty). We had good room keeping service. Rather average variety of amenities. 10$ sparkling wine. We had voucher for the cascadas & massage. The latter was just a gentle stroke here and there. Can't imagine someone paying 155eur for 50mins for a gentle oil application on the skin. The cascadas were good, slightly cold water. In a half-empty hotel, they managed to double book the place with other guests. We enjoyed breakfast experience a lot, the staff were delightful. The day-restaurant was offering limited, but tasty quality food. Delivering to the lounge area is a big plus. Some dishes were served both as an add-on to the breakfast menu and in day-menu, but had 10 euro increase in price, just because it is served after 11AM. The drink options and prices were, honestly, a joke. Sometimes, we were charged full price and sometimes different price than in the menu. If you order a smoothie, you're gonna get a juice mix, and for iced tea you get lemon water with mint? The evening restaurant had a lot of high quality dishes, but we were getting sick 2 out of 4 times. The cocktails were simply a sugar syrup mix. Impossible to drink and 21 euro each. The dinner menu had 2 sets of free entres (bread with butter, and a 1-biter), and a good-bye cookies set, (sometimes) brought to you with the check. The check might have errors - stuff with a higher price than in the menu, or was not supposed to be added. Always double check.. They charge 7.5eur for water bottle, that is free in the hotel room. But even so, forget to refill. Once getting sick after a couple of dinners, the reception did not have any medicine or pills to absorb toxins. We were offered water bottles and camomile tea. Do bring everything you might need yourself. The hotel advertised their own car rental, at the time, but there were no options, just e-bikes available. Taxi to Ibiza is 45-50 euro one way. During check out, the staff added +- 360euro TIP suggestion for us, for all the staff service. But we were giving tips during our stay, for the staff, ourselves. Overall, don't see why one should pay additionally, for the "hello" from the staff.

+ size of the room + quality of the bed + view from the room + setting - limited food menu during the day - worn out style and too much patch work in our room. (Rusty mirror, many repair stains on the floor) - 20 year old bathroom. Shower water pressure very (too) limited - - - and this is really irritating. Every order comes with a bill with explicit mention for a tip. American style. When you check out, they “suggest” another 5% service charge. We are in Europe, you pay your employees decently and you add it to your price but you don’t force exiting customer to pay another fee on top of what you already paid and tipped. All in all. This is a beautiful place but it lacks proper customer experience management. And with the room rack rates in mind, the finishings of both the hall way and the rooms are not on par.

Good morning dear readers, my name is Walter Russo, I booked a stay in an imperial suite with my family from 1 to 7 August 2024 at the property in question. I'll start by saying that the view of this place is worth a lot, but that's all it is! Upon arrival I was offered a miserable bottle of sparkling wine for around €10 and it was the only thing that was offered for the entire period of the stay, in 5 star hotels that charge it works that every a fruit basket is left in the room every day and that's the minimum! The house keeping service is completely inadequate, the rooms are superficially tidied up leaving empty bottles and things around in addition to the ants wandering around in the room. The rooms are only managed in the morning, nothing in the evening! This isn't how it works in 5-star hotels around the world! In this hotel, anyone who books an imperial suite is not entitled to breakfast included in the price!!! This morning I was going to have breakfast for the first time and to my great amazement the young lady showed me this fantastic and surprising solution, it costs €35 per person! It was worth it! A meager table with some cold cuts and some yogurt, with two jugs of water and a fruit juice respectively were welcome! Everything else had to be paid separately. I greet you and wish everyone happy holidays!