Sandos El Greco - Adults Only

We are on our last day today. We pre-booked Royal Elite prior to arriving as we like the option to do our own drinks. Upon arrival (which we found rushed) we decided to book the Xaloc A La Carte for the 29th July with this being our Wedding Anniversary. Our room was compact Room 237 but air-con good shower difficult to keep to temperature but adequate with care. Everywhere was kept clean and we had no problem getting a decent sunbed in the Elite area. Food was ok for a 4 star, the food in the Xaloc was good but both the salmon and pork were dry. We found the music very repetitive during the day and we didn't mix with the activities (personal choice,). The night time entertainment was very disappointing with no acts. Will we return probably not to this hotel but definitely Portinax. Finally to the receptionist that was rude when we noted the Xaloc restaurant had been booked on the wrong night and as my husband was concerned that only our slip was changed and wanted to double check the actual booking was changed there was no need to speak to him as you did and thank goodness your colleague handled it with a smile and apologies maybe you should take note. All other staff are friendly and were a pleasure to spend time with. Do not worry about whether or not to come here you will enjoy the break

We’ve just finished a 10 day all inclusive stay here and would definitely stay again. As usual, there are some dreadful reviews but I’m not entirely sure if these people stayed at the same hotel as us!! We did the standard package and can’t see that we missed anything significant in terms of what was offered for Elite guests compared to our package. Rooms were clean and spacious enough, we had no issues with water temperatures in the shower in our bathroom and although our room overlooked the small Hotel car park, it was quiet and we were able to sit out. The lady who cleaned our room was lovely and did a great job. All the staff throughout the hotel were super friendly and helpful. Food. There have been some poor reviews of the food, but it was amazing. Such a wide choice for every meal, gorgeous range of fresh bread at every meal if you wanted it , and the restaurant staff were incredibly efficient at keeping everything clean, tidy and stocked. Drinks included in the all inclusive were all good. No issues with watery beer here 😂😂 Entertainment was really good if that’s your thing - although we didn’t stay within the hotel every night. The only thing we were slightly less enamoured with was the pool area which was very cramped, a little bit grey and full of the usual sunbed warriors! But, one of the most fantastic aspects of this hotel is the fact that it is right on the beach (S’Arenal Gros). One of the best on the island in our opinion - and we visited quite a few. We enjoyed it on lots of occasions so never used the pool at all. Finally, car hire was easy to arrange through the hotel and was reasonably priced. I’d really recommend getting out and about for a few days as the Island has so much to offer.

Going to start by saying that the area is lovely. quiet and great for walking. I'm going to divide this review into 3 sections after my day 1 experience, Good, Bad and Middling. To start I'm actually going to complain about a free upgrade that I got. So Day 1 we get to the hotel and check in. We were given room 08 which is below reception and just over the entertainment booth. I'll insert pictures below. It was a very large room but the bathroom looked very tired, a spa bath and shower but the grout was just layer and layer of silicon and looked tired and did not look good. Second thing was that the view was not a sea view and i will die on that hill, as you can see from my picture when you stand at the door and look out you are looking at and embankment and trees, to see the sea you have to go to the edge of the balcony and look left, that to me barely counts as partial sea view if at all but reception said it is sea view. thirdly the air conditioning unit was very loud, something was loose i asked for it to be looked at and the maintenance guy came in and just hit it really hard twice. the noise stopped for 20 seconds and started up again. We were moved rooms as I wouldn't be able to sleep with that and we were moved to room 16, which was one floor above reception over the bar. it actually faces the sea so we were happy although quite noisy but that stops at 11pm ish. The room was much smaller than the last so i called easy jet to ask for some form of compensation as i booked an "Elite room with sea view" and presumed that the larger room was that, I received an email saying that the 08 room is actually an upgraded suite called "Executive Elite room with sea view" we got for free so our new room was what we should have got. No one told me we were upgraded for free hence my original complaint to easy jet. The Good: Staff are amazing in the elite areas really friendly and everything is really clean and well looked after and a large area with snacks served all day. The elite area being on the beach meaning you can just swim in the sea and come back. You will never have to get up early as elite because there's always sunbeds available. The area around the hotel was amazing and so peaceful with restaurants and walks and cove beaches The Bad: My shower in 16 had a mind of its own and low water pressure, no matter where you put the temp it just cycles boiling hot and cold on its own, but i didn't want to complain again. The pool bar has loads of seating against the wall and all the tables have no smoking signs but people just smoke anyway and it really smelled especially in the evening. Staff didn't mention it when i told them. No concierge service, if you are in the rooms below the restaurant there's no lift so you have to carry your cases and bags up and down 2 sets of stairs (if you are 0? or 00?). there are only lifts for the upper floors and restaurant level. Reception are too quick to get you away from the desk, they tell you where

We enjoyed 7 nights here. B&B. The area was as we expected, a smattering of restaurants and a few bars. The beaches are stunning. The hotel staff were really friendly and genuinely looked like they enjoyed their work. The pool area was cramped. The British get down there early with their towels and the beds are all claimed before 9am. Thankfully the beach is a stones throw away. The room was spacious with a big comfy bed. A decent shower and plenty of hot water. Breakfast was delicious and there was lots of options. After our flight was cancelled we needed to stay an extra night. Reception staff were fantastic in organising this. Their humour, energy and professionalism was truly outstanding.