Sandos El Greco - Adults Only

Just finished our family holiday .the hotel and staff are great but what made our holiday was the entertainment thanks very much hugo and zsofia great times .

We are on our last day today. We pre-booked Royal Elite prior to arriving as we like the option to do our own drinks. Upon arrival (which we found rushed) we decided to book the Xaloc A La Carte for the 29th July with this being our Wedding Anniversary. Our room was compact Room 237 but air-con good shower difficult to keep to temperature but adequate with care. Everywhere was kept clean and we had no problem getting a decent sunbed in the Elite area. Food was ok for a 4 star, the food in the Xaloc was good but both the salmon and pork were dry. We found the music very repetitive during the day and we didn't mix with the activities (personal choice,). The night time entertainment was very disappointing with no acts. Will we return probably not to this hotel but definitely Portinax. Finally to the receptionist that was rude when we noted the Xaloc restaurant had been booked on the wrong night and as my husband was concerned that only our slip was changed and wanted to double check the actual booking was changed there was no need to speak to him as you did and thank goodness your colleague handled it with a smile and apologies maybe you should take note. All other staff are friendly and were a pleasure to spend time with. Do not worry about whether or not to come here you will enjoy the break

This was our first experience as a family with two sons age 18 and 16 and was a great holiday. We chose the elite rooms which I’m glad, better rooms with a lovely sea view, a separate quieter area over the beach for day time sun bathing and a separate bar with branded drinks. I don’t think you have to chose this but it did seem a bit crowded around the pool area and there was a rush for the pool sun-beds although there always looked like you could get some spare ones. We could access the elite area at 7.00am while others waited until 7.30. I am an early riser but you could always get some beds in the elite area. This hotel is lovely for a four star. Clean and lovely food, drink and service. All the staff in this hotel are lovely and go all out for cleaning the rooms and pool areas, cooking and serving food, entertainment staff and serving drinks. Thank you to Eusiobio in the elite beach bar ( sorry if I’ve i have spelt your name wrong) for our lovely cocktails and for always being there to chat. We used a lot of the entertainment which was provided by Hugo(Pablo) and Fanni and we enjoyed yoga, pilates, darts, bingo , table tennis, pool and evening entertainment. Thank you for making it personal although TRex is still gutted he didn’t get a medal. This hotel is in a peaceful area so don’t go if you want to have a lively stay and don’t go if you have mobility problems but do go if you want a chilled holiday with everything provided on site and if you want a lovely clean room in a beautiful spot next to a beautiful beach with good food service and friendly staff.

Going to start by saying that the area is lovely. quiet and great for walking. I'm going to divide this review into 3 sections after my day 1 experience, Good, Bad and Middling. To start I'm actually going to complain about a free upgrade that I got. So Day 1 we get to the hotel and check in. We were given room 08 which is below reception and just over the entertainment booth. I'll insert pictures below. It was a very large room but the bathroom looked very tired, a spa bath and shower but the grout was just layer and layer of silicon and looked tired and did not look good. Second thing was that the view was not a sea view and i will die on that hill, as you can see from my picture when you stand at the door and look out you are looking at and embankment and trees, to see the sea you have to go to the edge of the balcony and look left, that to me barely counts as partial sea view if at all but reception said it is sea view. thirdly the air conditioning unit was very loud, something was loose i asked for it to be looked at and the maintenance guy came in and just hit it really hard twice. the noise stopped for 20 seconds and started up again. We were moved rooms as I wouldn't be able to sleep with that and we were moved to room 16, which was one floor above reception over the bar. it actually faces the sea so we were happy although quite noisy but that stops at 11pm ish. The room was much smaller than the last so i called easy jet to ask for some form of compensation as i booked an "Elite room with sea view" and presumed that the larger room was that, I received an email saying that the 08 room is actually an upgraded suite called "Executive Elite room with sea view" we got for free so our new room was what we should have got. No one told me we were upgraded for free hence my original complaint to easy jet. The Good: Staff are amazing in the elite areas really friendly and everything is really clean and well looked after and a large area with snacks served all day. The elite area being on the beach meaning you can just swim in the sea and come back. You will never have to get up early as elite because there's always sunbeds available. The area around the hotel was amazing and so peaceful with restaurants and walks and cove beaches The Bad: My shower in 16 had a mind of its own and low water pressure, no matter where you put the temp it just cycles boiling hot and cold on its own, but i didn't want to complain again. The pool bar has loads of seating against the wall and all the tables have no smoking signs but people just smoke anyway and it really smelled especially in the evening. Staff didn't mention it when i told them. No concierge service, if you are in the rooms below the restaurant there's no lift so you have to carry your cases and bags up and down 2 sets of stairs (if you are 0? or 00?). there are only lifts for the upper floors and restaurant level. Reception are too quick to get you away from the desk, they tell you where