Hotel Món Sant Benet

The WiFi was very slow and the room was not clean. The pillowcases were very dirty. The bar also opened at 5 pm, yet the chefs didn’t begin working until 6 pm.

Unacceptable and Humiliating Experience — Deeply Disappointed I stayed at Hotel Món Sant Benet to attend a friend’s wedding nearby. The hotel was recommended by the couple to their guests. On the night of April 29th, 2025, after returning from the wedding party, I went to the front desk to ask for some drinking water, since there was none in the minibar and we needed to hydrate — especially after drinking during the event. To my shock, the receptionist refused to provide any water, claiming that the bar was already closed. I calmly explained that I was with my wife and two young daughters (ages 3 and 4), and that we simply needed some water before going to bed. Still, he refused. When I insisted — firmly but respectfully — the receptionist called the police on me. Yes, you read that right: a guest asking for water at night ended up having his passport taken by the police at the hotel reception. Only after this humiliating situation, they finally agreed to give me a few bottles of water. The receptionist also refused to give me his name, even after repeated requests, which makes me feel extremely unsafe about staying at this hotel with my family. We are still staying here until May 1st, but I must say I have never been treated with such disrespect, coldness, and complete lack of empathy at any hotel in my life. This is not just poor service — it’s gross mismanagement and a total lack of common sense or human decency. A simple request for water escalated into police involvement, which is nothing short of outrageous. I sincerely hope the hotel owners and managers take this matter seriously. This review serves as a warning to future guests who expect basic courtesy, safety, and respect.