Bonito Ibiza by O Beach New Opening

The hotel is amazing!! We went thinking it was going to be like the reviews but it was completely the opposite. Amazing stay, amazing people and the hotel is a new must in ibiza!!!

This is not a 5 star hotel! On arrival we were asked for a €500 deposit for each room. €1000 out of your spends is not ideal and you have to wait 3-5 working days after your return home for the money to be returned to you. We were in the main building and all floors are polished concrete so it’s very noisy 24/7. We reported the minibar was not keeping drinks cold and we were told it’s just for show and it’s not a fridge! So it’s basically a glass fronted cupboard with a light inside. Our rooms didn’t have a balcony but even if it did there was only a single stool in the room so one of us would have had to stand. I appreciate this is a new hotel and they are improving things as they go but they are still charging 5 star prices (€16 a pint) despite it not being finished. First holiday ever I was looking forward to getting home.

Overall, our experience had its ups and downs. Check-in was a mixed bag: seamless for those of us who arrived earlier in the week, but our friends were left waiting until well past 4:30pm, hardly ideal after a very early morning flight. The staff response to this was that rooms are ready FROM 3pm. That said, the welcome drinks on arrival were a lovely touch and helped soften the rocky start. Breakfast was a highlight, with a good mix of continental and hot food options including scrambled eggs, bacon, sausage, and mushrooms. Staff were happy to whip up iced coffees on request which was a refreshing perk on warm mornings. The pool scene was relaxed and enjoyable. Beds were plentiful and fairly easy to claim each morning (as long as you don’t leave it too late), and the DJ playing for a few hours most days created a great vibe (though the absence on one Saturday felt oddly quiet). The rooftop pool and bar were equally charming, though we found it shut surprisingly early around 4:30pm, presumably to accommodate evening dining preparations (?) Guests of Bonito benefit from free entry into O Beach before 2pm and 50% off thereafter, though we didn’t personally make use of this offer. This hotel is ideally located for O Beach and San Antonio. We would personally prefer to stay closer to Ibiza Old Town, taxis were difficult to get and expensive so could save money if you are constantly heading this way like we were. Unfortunately, the reception and concierge services didn’t meet expectations. Requests had to be repeated several times. There was no iron in our room, we asked on four occasions, on the fourth was given a steamer which we were told to bring straight back as it was housecleanings. The rooms lacked some basic touches such a side tables (despite these being pictured on the website). Our friends’ room lacked a basic mirror, the explanation? That they had a "smaller room" and they don’t have mirrors. This is an unsatisfactory response from a hotel that positions itself as 5-star. While a male colleague did promise a solution, the mirror never arrived, and the dismissive attitude lingered. At the end of the holiday, we were told we had an outstanding invoice of £200+ however no itemised bill was provided. In all, Bonito has the trappings of luxury and a few standout features, but service inconsistencies and location left us feeling underwhelmed. For future visits, we’d opt to stay closer to Ibiza’s Old Town, where we’d hope for a more refined and responsive experience.