Hotel Palazzo Fortunato

Sono tornato ancora una volta e mi sono trovato sempre bene . La disponibilità e cordialità delle persone ti fa sentire uno di famiglia specialmente Antonia con le sue meravigliose torte del mattino che puoi gustare appena sfornate. Grazie a presto

Externally the structure seems very well made and the photos on the Internet give us hope. However our experience is overall negative. The hotel lacks some key features to be called a four star. First of all, for our entire stay we did not have access to the Internet and inside the hotel the telephone line is very poor. We were told, from day one, that the problem depended on the telephone company. Certain. We asked for double pillows to make up for the very limited ones supplied and were told "We've run out of them". The noise from the minibar is embarrassing and becomes a problem for light sleepers. As well as the noise from the street next door, which none of the hotel staff seems to care about. We had to ask for hangers to hang clothes in the wardrobe. Breakfast (with products of dubious quality and not particularly rich) is served by a single person who does not have time to serve the tables and clear the table, result: the tables are in disarray and sometimes there are no place settings ready to sit. You have to ask for coffee and it is served in food-grade paper cups. The cleaning is summary, our room was not cleaned even once during our stay (three nights), only the bed was made. The very narrow bathroom and the shower (with curtain!!) not working due to limescale. The dirty curtains and bedhead, as well as the walls and desk. Embarrassing. In this condition it is NOT worth the money it costs. Four stars definitely deserved fifteen years ago. Not now.