Aktivhotel Alpendorf

Having worked in the hospitality industry for almost 20 yrs and having travelled around the world I have never been so shocked at how unprofessional, irresponsible and rude the hotel owner Sylvie was to our group of six families staying here for a ski holiday until March 1 2025. 9 of us got sick with stomach problems over two days, mostly our children who were really suffering, vomitting, diarrhea, fever. Sylvie's response - "that is normal, it is a virus that is going around in the area". No empathy, no offer to help, to call for a doctor, to bring soup or tea to the rooms... "This is not the hotel's problem" she repeated at least five times in the course of our conversations. We had found out that many other guests had the same symptoms, and that staff were also sick several days earlier. According to regulation in Austria the hotel should have notified public health authorities, communicated to guests proactively, kept a record of who is ill and their symptoms, kept guests and staff with symptoms isolated, disinfected all surfaces and rooms... None of this was done for any of our 9 patients. Some of our families wanted to leave home early to protect the healthy from getting sick, but had to pay for the full stay. We insisted that the hotel should do their part by offering to cover some of the cost of early departure (as is the practice of hoteliers across the world), but Sylvie accused us of blackmail and again repeated that the situation had nothing to do with the hotel. Really? Well Sylvie, I hope you understand that reviews are a way to keep hoteliers accountable and the public informed. Guests have nothing to gain from telling the truth. Of course, we all paid our stay in full. The issue was not money. The issue was (not) owning up to your responsibilities. Hotel Alpendorf could have also showed care. That is ultimately what hospitality is about. Most people would do more to help a sick strangers on the street than this hotel did for our families. Their irresponsible attitude reminded me of the Ischgl attitude in covid times, which famously accelerated the pandemic. A virus can spread in any hotel, but it is what you do in a crisis and how you treat your guests when they are having a miserable time that defines what kind of hotel you are.