Hotel Karl Schranz

Excellent friendly family run hotel. The staff were very friendly and attentive during our stay for the last week of the ski season. The shuttle bus driver was very helpful taking us the short distance to the gondola. The pool was nice and refreshing with amazing views from the sauna. We had a wonderfully relaxing stay (even on a ski holiday) and would return back.

We had the most amazing week staying at this hotel. Everyone was super helpful and friendly. Special thanks to Dominik who makes the bar a lovely place to be, and Nico who looked after us a meal times. A great holiday with amazing skiing conditions and a luxury hotel stay.

Lovely people staffing the restaurant - mainly Greek - but service standards are poor. Dirty dinner plates left on table waiting to be cleared while the serving staff are busy clearing side tables to prepare for breakfast. The dessert might never have arrived but for being requested. Inconsistent service with no oversight.

Our second stay at the Karl Schranz which, unfortunately, did not fully live up to our favourable memories of 2023. This review would be 4* but for aspects of the service which are slow and complacent. The hotel is very clean, comfortable, and generally well run with a nice wellness facility. In the dining room, at both breakfast and dinner, we frequently had to ask for some of the salads to be refilled, which was done but the bowl/s had been depleted for some time while waiting staff were apparently ignoring it, or perhaps considered it was someone else's job? This was true of breakfast e.g. when the muesli bowl was empty. Despite staff passing by, it remained empty until a refill was requested. Tables were repeatedly being cleared whilst one or more of us was still eating, creating a sense of urgency rather than a relaxing meal with friends after a physical day. The bar service, though infallibly polite and good humoured, once under pressure continues at its own leisurely pace irrespective of how many guests are waiting service. We left with a sense that everything has got a bit too 'comfortable', and presumptuous of its customer loyalty. A shout out to Goran the driver - unfailingly smiling and helpful.

The hotel is quite nice, however the food was below par, we had to buy water to drink as it is not included. I have never had to buy drinking water from a hotel. They would not allow us to take drinks or food to our rooms even though a few people were ill. Not very accommodating.