Springhill Suites by Marriott Orlando North/Sanford

The staff delivers excellent, quick check-in and friendly service. The location is convenient for dining, shopping, and easy access to highways and airports. Guests appreciated the delicious and varied breakfast options.

I feel it’s important to provide a clear and honest account of what actually happened during my stay at Springhill Suites Orlando North/Sanford. On the morning of my checkout, I was notified of a sudden job interview scheduled from 12:00 to 1:00 PM. Knowing I needed a quiet space to take the call, I requested a late checkout—just one hour beyond the standard time—which is a courtesy commonly granted at most hotels. To my surprise, the front desk denied my request abruptly and rudely, without any flexibility or empathy. This was especially challenging given that my next hotel's check-in was not until after 4:00 PM. Trying to find a solution, I asked the front desk if I could speak with the General Manager, Mr. Jose Camilo. Thankfully, he understood the situation and kindly granted me access to the hotel’s conference room for one hour. He personally unlocked the door and showed me in. I appreciated this accommodation—it meant I didn’t have to scramble to find a café with Wi-Fi or conduct a professional interview from a noisy lobby. However, what happened next was both shocking and deeply unprofessional. Midway through my interview, a woman—whom I later learned was the Assistant General Manager, Ms. Elizabeth Rios—banged on the door, forcefully opened it, and yelled at me to leave immediately. I was actively speaking with my interviewer and unable to respond. Moments later, she returned with three staff members who made loud noises just outside the room, clearly disrupting my call. They left as soon as my interview ended, which makes their intent appear questionable. When I confronted Ms. Rios afterward and asked why she disrupted my interview, she responded with hostility and told me to leave. I asked for her name, and instead of answering politely, she told me to read her badge—then immediately covered it with both hands when I tried to take a photo. She then called the police, retreated to a back room, and refused further communication. Mr. Camilo later acknowledged that I had permission to use the room but offered no apology or support. The responding police officer was professional. He checked my ID, found no issues, and calmly concluded the situation. Shortly after, my wife arrived to pick me up. This entire incident could have been avoided with simple professionalism. If the hotel did not want me using the conference room, they could have politely declined in the first place. But to allow it, then storm in midway through a job interview and cause a deliberate disruption, is unacceptable, unprofessional, and, frankly, disgraceful. Calling the police over a matter they themselves caused only added insult to injury and wasted public resources. My main reason for writing this review is to warn other travelers. Service staff, especially those in leadership roles, should uphold basic standards of decency and customer care. Ms. Rios’s behavior was not merely impolite—it was shockingly aggressive, immature, and hostile. I have never encountere

Beautiful rooms, lots of open area in the room! Very clean -great customer service. Highly recommend.