Sandy Springs Hotels with Bars

We were going to participate in an exhibition. Although it was a bit far from the Convention and Exhibition Center and it took about 50 minutes on the road, the price was very cost-effective. Hotels in the Convention and Exhibition Center were relatively expensive. The subway is also relatively close, the breakfast is pretty good, and there are some restaurants to choose from nearby.

I'm so amazed at this wonderful hotel stay. The bed, pillows and the room was just great. I slept like a baby, and awakened refreshed. The extras; the microwave, refrigerator, breakfast, balcony to look outside, were just excellent. I am so glad I found this jewel, the Comfort Inn in Sandy Springs, and the value was exceptional for the extraordinary service provided.

We were supposed to stay for a week, but checked out after the first night. Upon arrival at 5p (check in starts at 4p), we found a lobby full of waiting guests and were told that rooms were not ready yet. 2 hours later, we were finally checked in - at 7pm! The lobby still had at least 4 more families still waiting. The staff offered a measly ”sorry for the wait” but that was about it. No one was offered water or anything to drink, nothing to eat, etc while we waited for hours. In fact, one of the staff began complaining to her co-worker that she was going to quit the evening shift because she's tired of the guests being impatient and not understanding. Like WE were the problem. Hilton members who had used the app to check in were no exception. Still had to wait like everyone else. And nothing offered as compensation. When we finally did get to our room, it was pretty bad. The hotel is old and outdated, with stained carpet throughout the hallways, chipped furniture, dirty A/C units and gross bathrooms. Our room had a very strong, pungent smell of pinesol, lysol, and mold/mildew. It was so strong that both of us in the room got headaches after about an hour. Mine turned into a migraine. By morning, I was also stuffy and congested, mist likely from the mold they are obviously trying to mask with this disinfectant smell. Because we got into our room so late and many hotels in the area were unavailable, we stayed this first night but I had already booked another hotel for the rest of the week and we left by 7am. I went to the front desk to check out but no one was there & we had somewhere to be in the morning so I couldn't wait around. I decided I'd check out on the app and we left. The app wouldn't allow the check out since we were leaving 6 days early, so I tried calling the front desk. It went to voicemail so I left a message with my name, room number and the reasons we were checking out. I called 2 additional times that morning, both went to voicemail. After not hearing from anyone, I began dealing with Hilton customer service. It took Hilton 2 additional DAYS to reach someone and after leaving on Sunday, I finally received a receipt on Tuesday evening showing I had checked out 2 days prior. Still never heard from a live person from the hotel. This was an awful experience. We were there for 12 hours and were miserable every second of it. Do yourself a favor and avoid this place at all costs.

In my opinion, the staff at a place can make or break your experience. In the case of this hotel, they definitely made the experience great!. I need to mention 2 in particular. First, Tyranee, she checked us in and is such a bright light in a world gone crazy. She was always pleasant and smiling and very, very helpful! Thanks Tyranee for being such a wonderful person! Next, and I didn't catch her name, is the lady that does the breakfast area. She was so helpful and made sure we had everything we needed and then some! Great job Holiday Inn Express on hiring a fantastic staff!