Guest User
September 17, 2024
Worst Hotel Experience Ever – Do Not Stay Here I had the absolute worst experience at this hotel. Upon arriving early, the staff showed me the room I was supposed to get, only to make me wait another 3 hours for it to be cleaned. Then, they tried to tell me they made a mistake and wanted to move me to another room. I spent 2 hours going back and forth with their staff (specifically Chris) before they finally resolved the issue. The next day, things got even worse. I received a letter from Joseph asking me to vacate the room I had paid for because they had a so-called "VIP guest" coming. They wanted me to move to another room, disrupting my vacation for another 3 hours. After arguing, they finally let me stay in the room, but the stress and inconvenience were beyond frustrating. At checkout, Chris tried to hit me with a R4,600 bill for breakfast, despite my reservation clearly stating that breakfast was included. When I disputed this, he suddenly claimed I owed more money for the room, which I had already paid in advance. Absolutely ridiculous. To top it off, their so-called outdoor jacuzzi is not heated, which makes it completely pointless. This hotel is disorganized, unprofessional, and a total waste of money. Save yourself the headache and stay somewhere else. I will never return.