Southern Sun Hyde Park Sandton

The room was a bit small but the location is great. The lady and other stuff were kind

My experience at this hotel was so unpleasant, I checked in & realised I was booked into a room with single beds instead of a Queen bed, I arrived at 14:00. I asked to be changed to a room that I initially booked with a Queen bed and I was told this was what the travel agency booked for me but mind you I had an option to change and my needs be catered for, The travel agency called the hotel to arrange the change. I was then told that I could be changed to a new room but after 17:00….3 hours later I call to find out since it was 17:00 already, the gentleman had not gotten back to me and I’m told he has knocked off, without even an update about my request which he was handling. The lady on duty nonchalantly then says she will change me….I wait for another hour for concierge to be sent for me to be changed to the room across the one with single beds and when I walked in around 14:00 after check-in, this room had been cleaned, I saw the cleaning lady walk out. My partner had to go and ask them why they made us wait so long and the lady said to him, there is 1 man assigned to assist all guests and he was bust assisting other guests when we waited over 4 hours just to be changed to a room that was available? I was booked at Southern Sun Hyde park the previous night prior to this horrendous experience from Southern Sun Sandton & the experience at Hyde park was top tier from the front desk to all parts of the hotel, the restaurant staff especially stole my heart at Hyde park but the overall experience at SS Sandton was horrible, even upon exit the security at the gate refused to let my partner and I out a back entrance when he could clearly see we were pulling a trailer. Instead of being polite to explain he just fought my partner verbally. Our overall experience was just not pleasant. I do not recommend this hotel at all. The food was also just not up to standard, the restaurant staff didn’t seem eager to serve us…I have no idea what the problem is at Southern Sun Sandton but I am really dissatisfied and will never be booking with them again. For a great experience with a Southern Sun, rather book Southern Sun Hyde Park!