Incompetence and lack of professionalism are the basis of this resort branded Baglioni but there is little of Baglioni except the logo... It is an old resort called Paradaise, renovated as best as possible and used as a trap for foreign tourists who have few demands .
Staff not adequately trained and in some cases too pedantic.
Room cleaning not done or done hastily, at absurd times like 5.30pm. Leaving a greasy, wet cleaning cloth and a lot of hair in the suitcase…
That the guest service provided the laundry for free... I would say the minimum in cases like these.
For a 5 star hotel and even more so for a Baglioni there is a lot of work to be done to improve the services.
Deserving a special mention are Paolo and Antonello from the beach service who do everything to make up for the shortcomings of the structure, Francesco from the always professional restaurant and the director Victoriano for the upgrade.
Original TextTranslation provided by Google