InterContinental Hotels Costa Rica at Multiplaza Mall

I had a really pleasant stay at the Intercontinental. I love the layout of the open lobby, restaurants, pool area. It feels very airy, and it is well-furnished with lots of little seated nooks and comfy couches. I had dinner at the Market at an outdoor table which was really wonderful. The rooms are cool, well-equipped, and the bed was comfortable. It was convenient to walk over to the mall which has a grocery store. The fitness room is well- equipped with plenty of cardio machines and weights. The water was not working my first day, due to a construction project, so I had to take a shower in the spa, which was big and beautiful with heated towels. Everyone was very friendly and helpful. I would definitely stay here again.

Our family stayed at the Intercontinental for several days while exploring the San Jose area. The hotel is typical IHG Intercontinental quality with beautiful furnishings and quality touched throughout. The breakfast and the Club happy hour were fantastic. The center pool and park area were fantastic and well maintained. Hotel is adjacent to a mall which makes getting essentials and or dining relatively easy.

We dressed up and made a special trip on Thursday, April 17, to dine at Pimento, a restaurant we had genuinely enjoyed during our extended two-week stay at the hotel in the past. We enjoy the restaurant and the food there and were excited to come back, we could have gone to Andiamo La instead - at least there, they know how to treat their guests. We started with a drink at the bar and then we headed to the restaurant and there at the host stand was Jose, who introduced himself as the sommelier and also the manager. When we arrived at the restaurant around 7:15 PM, there were at least five open tables and only two reservations on the books. We didn’t have a reservation, but it was clear that space was not an issue. So, it truly caught us off guard when we were told, “Sorry, tonight is reservation-only.” No didnt even try. No suggestion to wait or see. Just a flat "No." - he told us that we can dine at the other 2 restaurants which frankly irritated me more the way how it was delivered because we are not there just to eat, we are there to intentionally dine at this particular restaurant. The body language was such in a hurry and ready to walk away and go back to the floor. From a hospitality standpoint, this was deeply disappointing. We were already on property, dressed for dinner, and clearly ready to dine. As returning guests who had previously supported the hotel and its dining venues including events, it felt incredibly dismissive to be turned away despite the availability of multiple open tables. To make matters worse, as we walked back to our car, confused and disappointed, we checked OpenTable and easily found a reservation for 7:30 PM, with plenty of availability showing. We made the reservation, turned around, and walked right back in. It was frustrating and honestly a bit embarrassing. Jose came back and was surprised that we were able to make a reservation. Instead of apologizing and just rectifying the issue right away, he made more excuses and it just made us more upset. Embarrassing that we had to argue with him while the guest was arriving. We couldn't understand why the manager would choose to let us walk away instead of simply seating us. His explanation was that the tables were being held in case hotel guests decided to come down but even he wasn't certain those guests had any intention to dine. So essentially, we were turned away for guests who hadn’t shown up or committed. At that point, we decided why will give this restaurant our business? they clearly don't want us, so we walked away instead and we will never come back and not just that, we will share to our friends our experience. This experience didn’t reflect any hospitality — it reflected someone who was following policy over guest experience. Hospitality is about reading the moment, not just the rules. We were there. We were ready. The tables were available. The message we received, instead, was “You’re not important enough to seat unless you’re on a list.” Th

Our stay at the InterContinental Hotel Multiplaza was a perfect finale to our Costa Rican adventure. From the moment we arrived, parking was a breeze, and dropping off our AVIS rental car couldn’t have been more convenient—ideal for travelers trying to make the most of their final hours. The hotel’s location is spot-on, directly across from the Multiplaza mall, which was a lifesaver for picking up last-minute gifts and essentials for my daughter. The mall offered a great variety of nice shops, all within easy walking distance. Our room was spotless and well-equipped with everything we needed. The only hiccup was the shower handle, which kept falling off during use—something that could use a quick fix. Other than that, the space felt modern, comfortable, and truly upscale. A real highlight was the breakfast buffet—plentiful, delicious, and diverse. We especially appreciated the thoughtful takeaway breakfast spread arranged for our early morning airport departure. It’s little touches like this that set a hotel apart. With 24-hour services, friendly and attentive staff, and a secure, well-kept environment, we always felt both welcome and safe. The on-site shop even had some lovely souvenirs, perfect for those last-minute memory-makers. Overall, the InterContinental provided a smooth, classy, and convenient stay. We’d absolutely recommend it—and we’d happily return.