InterContinental Hotels Costa Rica at Multiplaza Mall

I had a really pleasant stay at the Intercontinental. I love the layout of the open lobby, restaurants, pool area. It feels very airy, and it is well-furnished with lots of little seated nooks and comfy couches. I had dinner at the Market at an outdoor table which was really wonderful. The rooms are cool, well-equipped, and the bed was comfortable. It was convenient to walk over to the mall which has a grocery store. The fitness room is well- equipped with plenty of cardio machines and weights. The water was not working my first day, due to a construction project, so I had to take a shower in the spa, which was big and beautiful with heated towels. Everyone was very friendly and helpful. I would definitely stay here again.

Staff is not welcoming, kind of feels like they are doing you a favor and you're inconveniencing them. Restaurant food takes forever, good though, but be prepare to wait close to an hour. Chair had suspicious stains.

Enjoyed facilities but was not pleased by spa (co-located) not honoring the hotel guests discount rate, offered to me at the front desk. Reason given because the spa appointment was booked online.

Terrible customer service

After reading some of the reviews stating this was a old property. I was surprised at how much I liked the grounds and room. It has character, it’s the older classic style and some people prefer that. However the biggest let down is the quality of the service. The thing that should cost nothing. It’s not a stretch to say the service at the intercontinental was the worst I experienced in Costa Rica. Where if it’s living up to the brand it should be the best. On the way in I stayed at fellow IHG property Crowne plaza and despite that property not being as nice of a building or space, the service there was far superior to the intercontinental. I had to explain to the check in staff the entitlements of an intercontinental diamond ambassador. Thankfully all benefits were honoured in the end. Wouldn’t let me sign room service to my room unless I came down and gave them a credit card - why wasn’t I asked for one at check in when I told them I’d be ordering room service? Told me nothing about the hotel, and just finished “do you know where the lifts are?” Why would I thought to myself “That way” Generally staff around the property just seemed inattentive and unfriendly. Disappointing and not up to brand standard. Some other things of note -: Super comfy beds Aircon in room was poor, it only dropped the temperature even if you set it to 26 degrees and dry. Overall it’s a nice city property being let down by poor service and lack of preparation to loyalty. I wouldn’t stay here again.