Best Western Grand Baymen Gardens

Summary: Stay away from this hotel! We experienced recurring problems with water running out in our bathrooms that were poorly addressed. It put a damper on our entire stay and led to previous vacation time lost in waiting for the problem to be resolved. In addition, too many mosquitoes, terrible breakfast and access roads inaccessible by foot during our stay. See more details below. Water issues: We are EXTREMELY dissatisfied with how lack of running water in our rooms was handled (room 302A checked in Saturday Dec 28th 2024 evening, checked out Dec 30th2024, Monday morning). We had to report water running out thrice in our 2 night stay (in the middle of shower or other bathroom usage and the second time at 11PM in the night after coming back from a dinner and wanting to use the facilities). Each time it led to not just inconvenience and stress but also waste of precious vacation time. The first night upon checking in, when water ran out mid shower, it was brushed off as a valve issue. The delay led to us missing out on any available dinner options that night, at that point we were still OK. When the water issue occurred again after coming back from dinner in the night, we were told to wait until 6AM as there was no maintenance person on site. Really? We have to wait until the morning to use the bathroom? After asking for alternatives, we were given 2 buckets of water to store in the bathroom and use for emergencies...this is not how anyone imagines spending vacation time after spending $300 a night. The next morning, we were told some new/inexperienced workers had switched off the pump leading to issues and all is fixed now. We went to the beach that day. Upon return, we were sweaty, tired and still in damp clothes and found the water running out when kids were mid-shower. It wasn't until this third time, after spending 1.5 hours in trying to repair the issue, the technician admitted there was a larger pump problem that could not be solved. Only at this point, a new set of 2 standard rooms were given to us for our second night. We missed out on planned evening visit of San Pedro streets that night due to the time spent in reporting the issue, technician going up to the roof and trying various things and then being given 2 new rooms in a different building. We had asked the previous night too if there was a different room and were not given one until the third time when the technician tried again and admitted to the pump being old and beyond repair (showed us a picture of the rusty pump). This is hardly what we expected after shelling out $600+ on our stay. No manager came to talk to use or apologize during all 3 incidents. The manager who talked to us on the phone at 11PM was suggesting we go down to use the swimming pool bathrooms in the night (we were on the 3rd floor in a suite). There was no empathy or understanding of the situation from anyone, disappointingly just a very casual approach to our ordeal.

Well, the property was originally built years ago. New owners are really trying to bring the property up-to-date. There is building going on on the site. They are improving and making more rooms for guest overall great stay.

Unfortunately there was to much noise late at night by those working on the new building.

4 night stay Everything on the resort was very clean and taken care of. The pool bar/restaurant is closed. The hotel is right behind the runway ***** for tropic air. Planes depart at 630AM so that was annoying.

Clean comfortable room. Good ameneties The place was clean and comfotable with good amenities. The only thing that didn't make it perfect is they contacted me for the possibility of an early check-in the week before. When we arrived we had to wait 2 hours to actually check in. Then they mentioned the possibility of late check out but needed the room. it was a busy weekend and understandable but maybe they shouldn't over promise at the risk of underdelivering. I still plan to stay at Grandbaymen on my next trip and would recommend it with the knowledge that the early check in and late out process might not be possible even if offered beforehand.

The pictures posted on the website and the conditions of the property are not accurate. My response is in no way mean spirited but just a honest response to the question being asked.