Katalba
March 19, 2024
Not a good experience
The hotel is under construction and it didn't say that on the website when booking the room. The website stated breakfast included but it wasn't because of construction. We were locked out of our room after coming back at night because our key card didn't work. It kept blinking red when we tried to get in the door. We called the Whats App number given to us incase we had a problem but the number didn't work. After sitting outside for about 20 minutes, two guys came from around the corner and one happened to be a maintenance guy for the property. He was with a customer who was concerned about getting into his room. We asked him to help us get into our room. He came upstairs and let us in. It was a very traumatic experience for us because we thought we would have to sleep outside.