Las Terrazas Resort

So much to do and the food was amazing. I went out on the paddle boards all the time and got to see the nurse sharks, if that’s not your vibe the pool and pool suede service is amazing.

Me and my girlfriends went for a five days vacation, we got welcomed very well and part of the staff was extremely nice, especially Beverly, Karla and Wendy! But unfortunately on the other side, on the second day, during the cleaning of the room, one of my girlfriend’s 14K gold anklet was stolen. We are very neat and clean people and she knew exactly where she put it. She then informed the front desk and ask to speak to a manager, but that took a long time before to do so, they were like procrastinating. Finally she was able to speak to the manager but he made her feel like she was lying and didn’t want to listen to her. Also said that this is not the first time happening and that she could have file a police report. And that’s exactly what she did and refunded her the value of the anklet. The police also said that keeps happening that housekeeping steals from that hotel. One of our friend AirPods also got stolen. Sad we had this experience without repercussions to the thief that did it. The hotel is beautiful though. Just need to get read of some of the stuff members and be honest.

I just returned from a stay at this resort with a group of friends, and I can confidently say it was not worth the money—or the headache. From the very first day, red flags were already waving. I overheard an older gentleman speaking with not one, but two employees and a manager about being racially profiled by a staff member. That set the tone. While the bartenders were reasonably pleasant, the rest of the staff’s demeanor shifted dramatically the moment my friend reported her 14K gold anklet missing from her room. Suspiciously, the cleaning staff had been the only ones with access. Rather than addressing the matter with urgency or professionalism, my friend had to chase down the manager multiple times a day for any kind of response—only to be met with silence and indifference. It wasn’t until she escalated the situation to the local police that the resort reluctantly offered a credit on the bill. And here’s the most disturbing part: even the police commented that this wasn’t the first time items have mysteriously disappeared at this resort. Apparently, “small things” tend to conveniently vanish here. To make matters worse, the manager had the audacity to question the truthfulness of her report—as if the missing items of multiple guests were all just a coincidence. We later found out that other guests also experienced theft: one had a bottle of rum go missing, and another’s AirPods were tracked to a completely different location—far from the resort grounds. Additional issues: the bathroom water pressure was so poor it barely qualified as a shower. They tried to overcharge us for a basic boat excursion. And despite promising to make a reservation for a restaurant they personally recommended, it was never actually booked. In short: unprofessional management, questionable staff behavior, poor service, and a general sense of disregard for guest wellbeing. Stay elsewhere. This place is all "shine" with no soul—and possibly missing valuables.

The staff at the hotel is absolutely amazing. Chef Alex went above and beyond. The food was delicious and beautiful. Wendy, Karla, Beverly, Nigel, Stewart and Steve took care of absolutely everything we needed on and off the menu. Small intimate resort great for family and relaxing.

I cannot say enough about the Las Terrazas Resort on Ambergris Caye. It is a 49 suite boutique hotel with great prices very rarely does a hotell live up to the oictuees i see online and this ine was perfection! Their hotel staff is top notch. Most greeted us by name WCEA/NEA member friends....they even are a part of the NEA travel program so check for discounts. Ms Gris, Sarai, and Suzy ran the front desk with charm and helped us with any need we had (even when I made a mistake about flights and they corrected it for me!) Nelson made sure our excursions were exactly what we wanted! The restaurant and bar staff spoke to us like old friends. Our suite was beautiful with the comfiest beds. The ac kept the rooms as cold as we like them! This was a trip we will never forget.