Hotel Desertica

Lovely hotel and a great location. The rooms are spacious but can get very hot. There is no air conditioning although a fan is provided. Restaurant is lovely, staff are great and the food is wonderful. The packed breakfasts for trips out are phenomenal. The whole area seems to be plagued with dogs who sleep all day and bark all nigh so take your ear plugs.

The hotel is clean, breakfast is hygienic but I found this place not a good value for money and low on utility. The price we paid for the room and the value we received, surely don’t make sense. It was nice that they gave a small Chilean lady (a souvenir) and sippers to carry waters in room and by principle, they want to keep the customers happy. However, there was lack in brain & heart and behaviour of most of the staffs were too cold. Few clear elements of discomfort which I would like to highlight : 1) WIFI almost doesn’t work or even it works sometimes, it’s too slow and nothing can be done. You cannot even stream a video in that speed. 2) The rooms look good but there is no proper wardrobe or table. Even if you order 2 dishes from room service, there is no space to keep those. Nice look but functionally ineffective.. No refrigerator or minibar. No tea coffee kettle. 3) The people in reception(I interacted with two gentlemen) are positive, but the restaurant waiters are too cold. They never smile. Exception was Francisca, who was there only for one evening during my 4 days stay. Other waitresses are too cold and always give you a not-so-welcome feeling. I was too uncomfortable with their gesture 3) I ordered food at room many times and most dishes are around 19-20 USD per portion and I wanted some chopped onions & chillis on the side, and was surprised (while check out) to see for a salsa on side they charged 5 USD for each request. 4) I think it’s better to send the bill along with the room service and get it signed by the guest rather than giving a surprise on check out 5) water flow in basin and bathing space are slow and it clogs and take time to pass out 6) After staying 4 days, I requested for just one hour late check out and they didn’t accommodate that. I have never seen such non-supportive behaviour in any hotel of this standard. Specially when checkout is at 12 noon ans check in at 2 PM, one hour grace can always be adjusted by any house keeping standards