Tierra Atacama

My wife and I stayed three nights at the Tierra Atacama in July. We have stayed in a good number of world class hotels everywhere, but this one stands out for both of us. Aside from the property itself, which is built in an attractive and expansive modern style in keeping with its environment, and the rooms, which are very well appointed and equipped with more or less every comfort, including a humidifier and even two showers, one outdoors and one indoors, the main reason we loved the Tierra Atacama so much is its staff. Mostly young, they were, without exception, always cheerful and welcoming, and incredibly helpful from our arrival at the airport to our departure. Nothing seemed to be too much for any of them, especially Christiam, and we felt extraordinarily well taken care of throughout our stay. Room and laundry service were very good and efficient, with a nightly turn-down service, and laundry returned the same evening. A free hotel car and driver were available for guests who did not want to walk the 20 minutes or so into town. A goodie bag is provided for guests, which includes a very useful stainless steel water bottle, a reusable snack bag and a neck/head warmer. Our room also had a mini-fridge stocked with free beverages. Dressing gowns, slippers and essential toiletry items were also supplied. Sunscreen, snacks and filtered water for excursions were freely available from dispensers in the reception/lobby area. The other outstanding feature was the food. We were on a full board package, so all meals were included. In our experience with full and half board, hotel catering is very rarely memorable; the menus are often not very varied and the house wine list rather average. We couln't say any of that about our meals at this hotel, all of which were very good, and one or two of which were truly excellent, even memorable. In addition, the house wine selection included with our meals was hard to fault, made up of excellent Chilean wines, of which we particularly liked the Sauvignon Blanc. On arrival, we sat down with the hotel's excursion manager, and arranged a very full tour schedule for the two whole days we would be there. We did two half day tours on the first day, Valle de la Luna and Laguna Chaxa in the Salar de Atacama, a flamingo reserve, returning for lunch. On the second, we did a full day excursion to the El Tatio geysers with an excellent and generous picnic lunch by a beautiful wetland full of wild vicuña and bird life, including andean gulls, ducks and waders of various kinds. Our guides and drivers - Paola and Edward on day one, and Cathe and Pedro on day two, were exceptionally friendly, knowledgeable and helpful, and we are very grateful to them for making our visits to the extraordinary natural wonder that is the Atacama truly memorable. We would go back heartbeat and look forward, on this showing, to visiting the Tierra hotel in Patagonia.

I, unfortunately, didn’t have the pleasure of staying here but a friend’s daughter who had stayed here a few weeks earlier accidentally left her necklaces here. It so happened that I would be visiting San Pedro de Atacama and she kindly asked me if I would pick up her daughter’s necklaces from Tierra Atacama. My friend contacted the hotel’s reception and they arranged for me to pick it up. As a token of her appreciation, my friend had a complimentary dinner prepared for me when I came to pick up the necklaces. Chris, the assistant manager, who greeted me when arrived at the hotel and helped me every minute of my time there, was INCREDIBLE. When I say INCREDIBLE, I mean it. I couldn’t have imagined a more welcoming, charming, kind, funny, and thoughtful individual. He made sure that I felt valued and appreciated. The bar tender who tended to me before I sat down for dinner was amazing. He was very knowledgeable and prepared a special wine cocktail for me. It was delicious! The waiters and their manager were attentive and polite during the meal. After dinner, Chris kindly arranged for the hotel’s van to drive me back to where I was staying - at no expense. Again, enough can’t be said about my dining experience at Tierra Atacama and especially, the professionalism and care of Chris. I can only imagine how INCREDIBLE it must be to stay there as a guest based upon my memorable dining experience.

This is the second time I've stayed at Hotel Tierra Atacama (last time 2023) and it was exceptional. I love the location and the overall peaceful nature of the hotel. The rooms themselves are gorgeous. The excursions and guides continue to be the star of the show. Really knowledgeable, engaging, and entertaining guides coupled with thoughtful excursions. You've got a wide range of options based on your preferences, which I appreciated. Also really grateful how the hotel accommodated my vegan diet. They had a custom menu for me everyday! Will 100% stay again and look forward to exploring the other property.

Over the last 10 years, we have been fortunate to travel to some lovely resorts. We’ve stayed at Ritz Carlton and Four Seasons in the US and abroad. Tierra Atacama is hands down the best resort we have ever been to. And this was truly the best vacation we have ever had. The accommodations, which are newly renovated, are stunning. The Suite included private airport transfer and daily private excursions. Our guide, Catherine, was AMAZING! She pushed us to peaks and hikes we never thought imaginable. She curated and combined excursions - giving us the opportunity to ride horses through the great dune. The staff are genuinely the nicest people. They are truly interested in what excursion you’re embarking on, how your meal was, they remember what wine you liked. The spa is incredible. The pool, hot tub, steam & sauna are such a pleasant addition after the excursions. The spa team is great & the massages are fantastic. The reception staff are so attentive and kind. Carol took such good care of us the entire time. Maria, the site general manager, is so kind and personally met us multiple times & even walked us to our transfer out. Carol even prepped for us to have coffees and treats at 5am (after the moon had set) for us to do our own Star gazing. The night reception gentleman turned off the lights to give us the most incredible view of the night sky. We traveled to Atacama for our 10th wedding anniversary and this was the most spectacular trip. We cannot recommend it enough and if you are looking for a unique location for adventure and luxury but with the most personal touch, this is your place.

My husband and I decided to spend our babymoon at Tierra Atacama and we couldn't have asked for a better trip. The entire team, from the dining staff to the guides to the spa attendants, were incredibly friendly, attentive and accomodating. It was the perfect mix of adventure and relaxation. The food was outstanding, as were the accomodations and trips. We can't wait to come back!