Playa Azul Cozumel

Really lovely stay with especially friendly staff in the restaurant. Gorgeous resort with two beaches and nice pools - the food at the hotel restaurant is excellent so we ate there happily every night.

Playa Azul Cozumel Hotel is an exceptional beach hotel. The staff were amazing. From check-in, room-service, maid service every day to the servers, bartender, and even the ground cleaning staff, so polite, friendly, and very accommodating. We loved staying at Playa Azul. Our room was large with a livingroom and private jacuzzi on our balcony. The room was decorated with fresh flowers and towl shaped animals when we arrived. They are right on the beach with lounging chairs and palm umbrellas. There is a tiki bar on the beach and they will serve you drinks and food right to your chair. They have two fairly large pools. The beach club next to the hotel (apart of hotel) has another outdoor bar, large open-air facility with bands and dancing. Very kid friendly with a playground, grass and a volleyball net. You can rent snorkeling equipment for the beach, and you can sign up for a diving excursion since they have their own private dock for the dive boat to pick you up from. Very quite with couples and families. It's a wonderful hotel! It's not a new hotel, but they keep it up immaculately. It's very tropical with lots of palm trees and flowering bushes. You feel like your in tropical luxury. The hotel also had a gormet restaurant with free hot breakfast buffet (7-10am). There is an omelet station too. They also serve lunch and dinner. We had the best fajita of our life and the lime soup (myan recipe) was delicious! Very reasonably priced. There are also two other restaurants right across the street, but the hotel restaurant is exceptional. We definitely recommend the Playa Azul Hotel.

I was originally attracted to this hotel because of its more modest environment with local flair. We were not disappointed. It appears to cater more to Mexican, Canadian and U.S. families, rather than to cruise ship customers. It is well located on the water, about a MX$150 taxi ride to San Miguel. Our two sons and I stayed four nights in three first floor rooms by the pool facing the Gulf. Because of my mobility issues, I had requested three rooms near each other on the first floor or close to an elevator. The hotel was not crowded; they assigned us rooms 103, 104 and 105 - all exceptional single/double rooms. Each was very spacious and clean. Beds were comfortable, and the walk-in showers were warm and spacious with grab bars and plenty of soap, shampoo and conditioner. Two of the rooms had convenient multi-plug surge protectors, one did not, requiring lengthy connections. Wifi was decent. The AC was loud but worked well. The patios were small but comfortable. Playa Azul has two swimming pools - one for small children. They are well maintained. We spent little time at the small beach. It was nice and sargassum free. It got rocky about 10 feet into the water. One son used a non-hotel dive shop for three days of scuba diving. The other son and I experienced lazy days at the tiki bar and the Playa Azul Beach Club. Both were great. Exceptional, friendly service. The beach club has an extensive, reasonably priced menu. We ate one evening meal at the hotel restaurant and three at various restaurants in San Miguel. All were high quality with fine food, wine and drinks. Excellent service. Playa Azul is a great choice if you are looking for a friendly, clean, secure, laid back environment. Staff, to a person, was welcoming and knowledgeable. Perhaps best of all is that the Playa Azul Hotel represents great value. Granted it appeared to be slow season, but we rented three excellent rooms for four nights for slightly less than US$1,200 all taxes and fees included. A Tip: You may find it helpful to book using the hotel's website. Again, we thoroughly enjoyed our stay at Playa Azul Hotel. Highly recommend.

This is the first time I have stayed at this hotel, and the overall experience was poor! For the following reasons for the poor rating! This hotel has two buildings! One has an elevator, and the other doesn't ! Therefore, if your room is on the third floor, you must carry your bags up those stairs unless a hotel staff takes up for you! The room was large and clean and comfortable! However, we had a problem with the toilet two times and both times we thought it was fixed! You had to flush the toilet several times to get rid of the waste! The breakfast buffet was okay! The restaurant service was slow one night! The hotel needs painting on the exterior building! The furniture in the room needs updating! The hotel has a very small beach with lots of rocks! The staff were friendly and helpful! Theirs not much near the hotel! The hotel has a restaurant with a limited menu! Theirs two restaurants across the street from the hotel! The pool area was okay! The cost from the airport to the hotel is $300.00 pesos or $20.00! The cost for a taxi to centro (downtown) is $150.00 pesos or $10.00! The last thing is that the water coming out of the faucet is yellow! I recommend using bottle water to brush your teeth!

Love Playa Azul. Great staff, food, drinks and rooms. Only suggestion is avoid the steak. Very disappointing but shrimp dishes were excellent.