Hotel Amatte San Miguel de Allende

Extremely disappointing service and communication. I’ve been trying to reach this hotel for over three months—most recently for the past three weeks—with no consistent response via email, phone, or WhatsApp. When I finally connected with the reservations manager, Pedro, he promised complimentary services and upgrades and said he would confirm details with the general manager, restaurant manager, and executive chef. That was three days ago, and I’ve heard nothing since. No follow-up, no follow-through. I call, message and email, with no responses whatsoever. As a guest, how can anyone feel confident booking at a property that calls itself a luxury 5-star experience but fails to deliver even basic communication? This lack of professionalism and service is unacceptable—especially when planning a special occasion. Truly disappointing and concerning. Beware before booking. The general manager needs to reach out to me and rectify this immediately.