Al Borgo - Trattoria Con Alloggio

We booked 2 nights at the Al Borgo restaurant from 1 to 3 January 2023 (at a high price because it is high season and also the reservation is non-refundable). The evening before, we discover that we are positive for Covid 19, not feeling well and naturally not wanting to put anyone else at risk, we call the Al Borgo restaurant first thing in the morning and receive very rude treatment saying that they are closed, that they are not interested and that they can't do anything because they are closed until January 3rd. I called on the 3rd just to try to ask if we could change for another date, when it's more convenient for them, obviously we don't ask for a refund, because we accepted the conditions as they were when we paid, but they just didn't listen, the treatment it was very rude. Even through the hotels.it platform where we made the booking, they offered to look for a solution, calling the Al Borgo restaurant and trying to ask for a reduction for a new booking and they did not accept the offer. The point we want to emphasize and leave clear is that we are human beings, there will always be unexpected situations and when working with customers, kindness, respect and care or trying to find a solution for your guests should be a priority . In this case it seems it was impossible to find one...