Hilton Garden Inn San Marcos

Hotel was clean and well maintained. Staff were helpful and friendly

My truck was broken into and not a single staff member informed me of the situation. I had to find out on my own. Didn’t seem like the hotel really cared at all about anyone’s vehicles that were broken into.

Not happy with the experience I had!! Two rooms next to mine were up all night partying, fighting and being very loud! My husband had to go out of to room to deal with those people, they woke my baby up though the night. When I asked for a late checkout, they came up with some excuses even tho I didn’t ask for any of that drama to happen the night before. Definitely not coming back here.

clean, efficient and staff was courteous and polite

Our room was not clean. There were Cheetos on the floor as well as a child’s abandoned toy. There was a hair (not ours) in the soap dish. The room hadn’t been thoroughly dusted. The window shade would only go up partway on one side so that it was always slanted. The air conditioning was not working properly. Tissues had been removed from the box and stuffed back in. We reported these issues to management first thing the next morning. He offered me credits for my account and assured me that these things would be addressed. When we returned to our room, the beds had been made, as you would expect, but there were still Cheetos on the floor and the hair was still in the soap dish. The air conditioning and the window shade were still in disrepair. Upon checking out very early (because we couldn’t sleep with the freeze or sweat air conditioning situation), I again reported the problems to management first thing and received SYMPATHY. So, if you want a dirty room and sympathy, feel free to stay at this location. As for me, I’ll be staying elsewhere.