valesbigooo
August 29, 2022
I had booked a room for midnight, when unfortunately an accident on the Milan-Bologna slowed me down. Despite this, I had left on time and since I was supposed to arrive early, the delay, despite having spent an hour in line, would not have been particularly big. So I called the hotel to let them know that I would be arriving 20 minutes, LITERALLY 20, later. The response I received from the (probably) receptionist was: "I don't know how to help you, I close everything at midnight and finish work, look for a room in other hotels". Zero tact, not even the patience to wait twenty minutes for a customer who has had an unexpected event that does not depend on his will, or even minimally on himself. Maybe I'm too used to it... After all, 20 minutes is an infinite amount, what am I complaining about...
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