wilfredojuanb
April 9, 2023
Reserved bungalow for my wife, myself and son. This was confirmed. They said our reservation was for two adults. They allowed us to have our son for $20. more than the agreed price. They said it, accept this or cancel. They threw a mattress on the floor for the boy. They said that the room would be furnished with a television, internet, a desk and chair, towells and toiletries. It was not. In response to my comment they said we could cancell. This after a 3 hour trip to geg there on Holy Thursday in SanJuan Del Sur. Our bungalow was many floors down. It was a literal climb down and up narrow, winding, steep and uneven stairs which I fell down. At night the stairs were uneven. There was a small padlock for the door but there was no latch for the inside. Breakfast was fine but they did not have butter or margerine for the toast and pancakes. This hotel was bad beginning to end. And yes, they were rudr.