Hotels near Well Suited RTW Shop, San Juan

The hotel felt dated and the pool area wasn't what I expected based on the listing photos. Breakfast was also a let down, as it wasn't a buffet. Unfortunately, I encountered some service issues during my stay. One receptionist was quite unfriendly and unhelpful. When I inquired about non-carpeted rooms due to my travel companion's allergies (dust triggers rhinitis), I was incorrectly informed all rooms were carpeted. We later discovered this wasn't true. The check-in process was quite slow, taking 20-25 minutes. To make matters worse, they rang about a 2,000 peso deposit we weren't previously aware of before booking, though we already informed them we will withdraw after some rest time. We explained we needed to withdraw due to a lack of cash and I don't want to use my card, but were forced to go out in a heavy rain. It would have been helpful to know about the deposit beforehand, especially since it wasn't mentioned on the booking site. If they require the deposit that fast, they should also consider having an atm machine in the hotel.

We just stayed overnight as we have an event to attend at a nearby events place. We have previously stayed at Summit Hotel in Cebu so we expect the same impeccable service and the facilities is as good as its other location. This hotel didn’t disappoint as they acted fast when i asked to change room as im not comfortable staying in an adjoining room. What I really love is the unobstructed view of the city and not like other hotels wherein your view is window of the other building. The room is very spacious. The bed and pillows are clean and comfy. The location is walking distance to greenhills shopping area as well as Santola ln MRT station.

Got a great deal online, booked for two nights as I had a wedding to attend in one of the nearby churches and thought to turn it into a weekend staycation with the kids. The suite was spacious, with one restroom per floor. The kitchen came with a stove, but the electric water kettle didn't work. A microwave would have been nice, since the kitchen did not come with any cooking equipment. The beds were comfortable, though the pillow in the smaller room was really lousy, hardly any form left to it at all. Towels and basic toiletries were provided, as well as some water bottles. The A/C units worked well all weekend, and it was close to several establishments. There was an option to use the pool if we wanted. The elevators - horrible. Day 1 was fine, but every day we stayed, less and less elevators worked. By checkout time we had to take the stairs all the way down from the 10th floor with all out luggage because only one unit was servicing all floors. Guards and staff were friendly and accommodating. Parking was super tight squeeze. All in all, good for a basic stay but not more than that.

The convenience of being connected to the mall makes this location ideal, but unfortunately, the discomfort caused by the service detracts from the overall experience. It's suitable for a brief stay, but not for an extended one.

Excellent services

The hotel exceeded expectations with its impeccable service, luxurious amenities, and stunning views. The room was spacious and elegantly furnished. The staff were friendly and attentive, ensuring a memorable stay. The location was convenient, with easy access to attractions and dining options. Overall, a delightful experience worth every penny.

the room was good and clean 😍 everything there was awesome 🤩 i will book again 🥰

Very convenient location. Staff are nice! Clean and comfortable.