Gran Hotel Costa Rica, Curio Collection by Hilton

I honestly wish I can give this horrible hotel less than 1* because I’ve never stayed at a hotel with worst customer service than this disgusting hotel. I paid around $550 for 3 night and even toothbrush and toothpaste weren’t provided when I asked for it. I was told that they didn’t have it. No slipper or bathroom were in the room. The light switches were awkward and hard to figure out. The safe wasn’t working and when I called the reception, whoever answered the phone hung up the phone on me. They made me feel bad arguing with them on another occasion when they wanted to charge me for a having a visitor in my room. They copied the visitor ID and had the visitor sign a couple of form. A disgusting person name Jorge at the reception desk was the meanest I’ve ever seen at any hotel and I’ve been to hundreds of them. After arguing with him in front of the guest that the guest is not there to spend the night, he embarrassed me and said that “you will be charged next time if you have another visitor”. The breakfast was that of 1* star hotel. It was awful and even things as simple and basic as cheese didn’t have it. This hotel didn’t make me feel appreciated or welcomed. I felt under constant surveillance and that’s not right. Look at they supply in the bathroom for over $175 a night! Never seen anything like that anywhere else. I highly DO NOT recommend it.

Perfect stay location wise for short days, safe area and walking distance to all major museums or barrio escalante are. Rooms are modern designed and comfortable.

Room condition and service were good. The hotel is located in center of SAN JOSE.

You do not want to stay here. The location is abysmal, the food is TERRIBLE, and the valets (there’s no self-parking) are surly. Our shower flooded our bathroom every time we used it.

We just stayed five nights and overall enjoyed our stay. Due to our flight being delayed for over 2.5 hrs, we didn't get to the hotel till past midnight, however the hotel was waiting for us and we had no trouble getting into our room. Rooms are nice, modern and comfortable and it has a very central location. However, the bathroom design is really awkward as there is no door to access the bathroom and another frosted door to the toilet. Dinner and breakfast was underwhelming. We had to get our own ingredients for the chef to make our omelettes and the food was overall cold or geasy. We were told it was unsafe to walk around after dark, however the location for the hotel is very easy for tour pickups and dropoffs.