Gran Hotel Costa Rica, Curio Collection by Hilton

I honestly wish I can give this horrible hotel less than 1* because I’ve never stayed at a hotel with worst customer service than this disgusting hotel. I paid around $550 for 3 night and even toothbrush and toothpaste weren’t provided when I asked for it. I was told that they didn’t have it. No slipper or bathroom were in the room. The light switches were awkward and hard to figure out. The safe wasn’t working and when I called the reception, whoever answered the phone hung up the phone on me. They made me feel bad arguing with them on another occasion when they wanted to charge me for a having a visitor in my room. They copied the visitor ID and had the visitor sign a couple of form. A disgusting person name Jorge at the reception desk was the meanest I’ve ever seen at any hotel and I’ve been to hundreds of them. After arguing with him in front of the guest that the guest is not there to spend the night, he embarrassed me and said that “you will be charged next time if you have another visitor”. The breakfast was that of 1* star hotel. It was awful and even things as simple and basic as cheese didn’t have it. This hotel didn’t make me feel appreciated or welcomed. I felt under constant surveillance and that’s not right. Look at they supply in the bathroom for over $175 a night! Never seen anything like that anywhere else. I highly DO NOT recommend it.

This is a grand hotel indeed. Set back with a courtyard in front and right across from the big plaza. Reception is on the 5th floor. Lots of glass, huge lobby with nice bar and dining area. Location is good right along side central ave pedestrian walk. A couple blocks north is a large supermarket auto mart with just about everything for self catering or snacks, better stocked with imported cookies etc which most of the other smaller grocery stores don't have. All rooms are on lower floors. The lobby is huge and impressive with big windows and lots of seating area which is a good thing - if your room's not ready there is plenty of space to hang out. Thankfully our room was ready at around 1:30. Room is a good size, carpeted. Window can't be opened and is double paned very soundproof. Good view of the front of the hotel and the busy intersection of 2nd Ave and 3rd st. Room had two full beds, modern decor, comfy chairs and a marble topped round table. Bathroom also not cramped. Fridge and coffee maker one of these pod styles which for me is useless, I'd rather they have a hot water kettle. 2 bottles of comp water, 2 real glasses. Aircon pretty quiet. Big tv, lots of mirrors. Basically what you'd expect in a main brand Hilton property. No stair access to any floors, you have to use the elevators which had security feature of key access to guest room floors. Concierge is on ground floor. Breakfast room is on one side of the lobby. Firm and comfortable beds. Quite high - seems to be Costa Rica style as other hotels we stayed at also have thick mattresses. Good breakfast with eggs made to order. Good cut fruit. Local style with rice and beans, yukka, plantain etc. Also had dinner there one night. Food was not particularly creative or fancy, large portions. Well prepared but not memorable in any way.