3-Star Hotels in San Jose

The girls at the front desk are very talkative and friendly. The downside is that the sofa bed is very uncomfortable. On the day of check-in, I was catching up with the room next to the party, and it was a big night! ! !

Hotel bed is very comfortable

Fortunately I only spent one night here. I was surprised by the lack of basic service and amenities: Before my arrival, I used the chat feature to ask about parking but never received a response. Upon arrival, the employee at the front desk was unfriendly and charged me for parking without my consent. I asked about parking, making clear I was trying to decide whether to park my car at the hotel or somewhere else. She told me it was $35 for in and out privileges, I asked how much it would cost to park directly in the lot (since I did not need to go in and out) and she said ”I think it's $22 but just bring me your ticket” in a pretty rude tone. I was taken aback by her tone so I did not continue to engage in the conversation and I did not respond confirming I wanted parking, expecting I would pay directly with the lot, and later learned she charged me $35 anyway, plus a $5 tax she did not mention. No acknowledgement of Marriott Gold status, no upgrade, no explanation. I don't know if I received a welcome gift. The air conditioning in my room was not working, and there was a comically large plastic fan next to the TV. When I arrived to my room at 10 PM it was 80 degrees, so the fan was useful but I feel like they should probably fix the air conditioning or at least warn the occupant that it's broken. I would not stay here again.

My stay at Country was outstanding. From the moment I stepped into the clean lobby, I felt welcomed by the friendly staff. The bed was comfortable, ensuring restful nights. Breakfast was a treat. The hotel's location was convenient, totally good choice for me . Actually this is my first hotel review and i satisfied my first time of this

I booked a night here in advance of a work conference I was attending. I was flying in from the East Coast and my flight was delayed, then cancelled while in Minnesota, so I was not going to make it to San Jose. I called and at first, they would not cancel without fee. Then I was transferred to a ” supervisor” who was nice and said they would. Then to my surprise, I get a bill for a cancelled room in my credit card. I called the hotel, they said they cannot credit it. I asked for manager, and he said he was. No help at all and I am out almost $200. I don't normally get upset but this was uncalled for. I called the reservation number, spoke to a supervisor there who said it was up to the hotel to decide. I don't know if the hotel is good or not, but MANAGEMENT PRACTICES ARE NOT. Stay away!!

🚗 Transportation: Convenient 🧹Hygiene: General 🍃Environment: Nice👌 🔔Service: General

After a miserable day of travel and the last leg of our flight being canceled, Renee, at Four Points, sent a shuttle to pick us up at the airport and went far above and beyond to accommodate us, help extend our checkout time, and offer a very reasonable rate; the room was comfortable, clean, and the staff friendly and helpful. Our airport return was well beyond checkout time; they tagged and held our luggage so we could go have dinner, then retuned us to the airport in the evening so we didn’t have to spend hours in the terminal, exemplary service by kind and caring people.

Convenient transportation, not far from the airport, but also pick-up and drop-off

Upon arrival, the shuttle was parked in the entrance driveway so we had to park in the alley and haul our luggage through the parking garage - no assistance from Marriott staff and no luggage carts were staged to make this task easier. I am an Ambassador elite member and should have been given complimentary water at checkin, but no water was offered. We were also not able to access the enhanced internet during the two days that we were at this property. The login screen said the information I entered did not match the hotel’s registration information. Marriott management was totally unresponsive in addressing the problem and Marriott IT (somewhere in Canada) was unable to help - my call was “dropped” after a few minutes. There were no USB connections for charging phones and the electric plugs provided by bedside table lamp was loose fitting and non-functional. I had to unplug the hotel phone to use the wall receptacle for charging my mobile phone. I did like the layout of the room but did not like the use of opaque glass on the doors that separated the toilet enclosure and shower enclosure from the bedroom area. These doors allow light to enter the room at night which may disturb anyone else in the room who is sleeping. The hotel “restaurant” is a seating area near the bar and the bartender was the waiter; the “kitchen” was behind a wall and not visible. We were unable to get coffee from the “restaurant” or bar in the evening - there was no way for bartender to make fresh coffee. Our experience at this Marriott property is not what we expect from Marriott and our stay here was a huge disappointment to say the least.

While we had a confirmed reservation for a room at the Hampton, they were booked up, however, helped us move across the street to the Holiday Inn. It was midnight, with three young kids, and the front desk man for the Holiday Inn was proceeding to tell us there were no rooms and no options. After the front desk man from the Hampton pushed, Holiday Inn agreed to ”clean a room” so we could stay the night. They proceeded to clean a room with 1 King bed, when there were four of us and we asked for a room with two queens. An hour later, we were let in a room. The tile floor was sticky and there were only 3 shower towels (even though they all knew there were four people). Beds seemed clean and were comfortable. Airport shuttle driver was then about 12 min behind schedule but was very nice gentleman. I wouldn't care about the late shuttle (we planned extra time), except when you don't get into a room until 1am and you have to catch a 6:15am shuttle, it's annoying.