Apartamentos Son Bou Gardens by Menorcarentals

On arriving, we were told the apartment (95) was not ready but we could leave our luggage there. We met with the housekeeper en route who told us that they needed to change the sofa cover. We went for a walk and when we returned an hour or so later, the sofas had been stripped and covered with a sheet.(the covers were returned the following day) Upon further inspection, it didn’t look like any cleaning had been done and the whole apartment was very shabby and run down. I believe they are all privately owned so this may not be typical of them all. There was jam smeared on the coffee table, thick dust on the bed headboard and litter on the front lawn area. There was no Tui rep on site and our Spanish is not up to much for a confrontation, so we knuckled down and cleaned up ourselves. Altogether, not a great start to the holiday. However, the outlook is lovely and the gardens are well kept. It was near the end of the season so a lot of the restaurants had closed, but there were enough to choose from for the week we were there. We also hired a car so were able to travel further afield. On the upside, the wifi was great!

When we arrived at 9am, reception was shut for another hour even though it states 24hr reception so we had to stand outside in the rain which we then couldn't check into our apartment until 2pm. Once we were finally able to access our apartment, we had no hot water. When we were finally able to contact reception, we were told they'd forotten to put our boiler on, we had to switch it on ourselves which then took over an hour to warm up. 2 days later, we returned from a long day at the beach, we had no electricity. When we maintenance man turned up nearly 45 mins later, he knew straight away it was a faulty kettle that had tripped the electrics. When speaking to our neighbours few doors down, this has already happened to them, so why use cheap/dangerous kettles? The pool / bar we were placed opposite shut 2 days after our arrival. No bar. No pool. No sunbeds. So we had to either use the beach or walk 10 minutes to the other pool, which bar also did not open until past 12pm. We had no clean bedding and only 1 clean towel for the whole week. The water slides claimed to be open, are shut and looked like they have been shut for multiple years due to the condition of the whole area. Nothing in regards to these apartments were up to par or matched the holiday we were sold.