B&B Palazzo Tortoli

Truly Authentic San Gimignano is beautiful and we are so glad we stayed here as the room is right in the historic city. We were lucky as our room was only up about 8 stairs (other rooms were another flight up). We didn’t read the check in procedures which require you to notify the owner 24 hours in advance. We just showed up and called the contact. Lucky for us he was on site to check in other guests. He was able to meet us at the public parking lot and we followed him with our car into the historic center in order to drop our bags. We then had to return the car to the parking lot and paid about 15 euros to leave our car over night. The room was authentic and beautiful but we didn’t have any glasses or a full roll of toilet paper (and ran out!). It may have been because they didn’t really expect us as we just showed up. Our host was incredibly kind.

I wish I could’ve stayed a few more days! Great Host and location

Beautiful hotel quaint town with plenty to see. Very helpful staff, nice delicious breakfast. We had a lovely time. The beds and pillows are very firm which takes getting used to but overall we were very impressed.

What a great location

A Super Honest Review I feel compelled to address the earlier low ratings given to this B&B by some travelers. It's important to note that the owner clearly explained on their website and confirmation email that this is not a hotel, so adjusting your expectations is necessary. In my opinion, this place deserves more credit for what it is, and I completely disagree with the claims that it's a scam. Here's a little advice: you're staying in a 700+ year-old structure, likely older than many discovered countries. Therefore, it's unrealistic to expect modern amenities like elevators or top-of-the-line facilities. However, you'll be fortunate enough to have good water pressure and hot water. Keep in mind that this is a UNESCO World Heritage building, and there are limitations on what can be changed or modified in such structures. Some guests mentioned noise, but when booking this place, I'm sure you did your due diligence to check its location. A quick Google search would reveal that it's in the center of town, and as is the case with any place, big or small, the town center is always bustling. If your room faces the town, you might naturally hear some crowd noise. On the other hand, you can also embrace the medieval charm by opening your Italian-style window and observing passers-by, tourists, and the exciting activities in the plaza. If you prefer a quieter room, I recommend requesting one facing the Tuscan hills. Both views are wonderful. During our four-day stay, we had a fantastic experience that aligned with our expectations. We didn't anticipate a hotel-like ambiance; rather, we were seeking an authentic Tuscan experience in a medieval house that has stood for nearly a millennium. We were delighted to find high ceilings, simple yet comfortable rooms with large windows, and beautiful external architecture—all of which we desired. The check-in process was enjoyable as we got to see the other farm property, a 20-minute walk from the main door of the old town. If you're looking for a farm-like setting with olive trees and a hilltop view of the old town, take advantage of this opportunity and visit the farm. You can even use their swimming pool. The place also offers a simple breakfast. Again, it's important not to have overly high expectations for breakfast. If you're seeking a substantial meal, I recommend going out and paying around 30+ euros at a proper restaurant. The breakfast provided consists of decent coffee, bread, cereals, and torte. Anastasia, the lady in charge of breakfast and cleaning, is delightful. She's friendly and always willing to help. Although she doesn't speak much English, it wasn't an issue as our Italian wasn't much better. We used Google Translate for more complex requests, and it worked out fine. It's all part of the experience. Anastasia's constant smile and attentiveness made us appreciate her even more. On different days, we explored San Gimignano and neighboring villages. We also took a drive to Colle di Val Elsa