Hotel Via

Great location by the ballpark, easy access to trains and metro.

Amenities are really lacking - the room lacked basic items, including no free water in the room, no slippers, only one dressing gown (despite being booked for two people). Temperature controls were inconsistent. The lighting was either on or off - no way to turn off just a few. Service was predominately pretty poor - staff were grumpy and aloof from our arrival onwards. But Sammie was fantastic - when we encountered an issue with the heating in our original room she was super accommodating and friendly. Redeeming qualities - the room was really clean, housekeeping were great, the view from the roof was great, and the location was walking distance from so many places (MOMA, Union Square, Oracle Stadium, Chase Stadium, Pier 33 for Alcatraz, ferry building etc) as well as good food options.

The rating of this hotel is evidently inflated by excited Giants fans/Oracle Park visitors. I stayed here for a week for a business trip and the highlight was how nice the staff was, but everything else added up to a poor experience. - Booked a “harbor view king room” but got a room on a low floor with a direct view of the opposite parking garage - Was told by the front desk that I’d have a tablet in my room to control the lights, etc. — no tablet in room, had to walk all the way to the front door to turn off the lights at night, and the switches for do not disturb/privacy didn’t work in the room - The lighting in the room was poorly thought out/designed; the light temperature is too cool, a bright white even at night and not cozy at all. There was no nightlight (besides the smoke alarm I guess, explained below) - The coffee maker was vandalized and broken before I checked in. The water tank was cracked and missing the lid, couldn’t even take it out to refill. This should have been noticed as the room was turned over. However the staff replaced it quickly when I found it didn’t work, that’s a plus. - I returned to my room on a weekday afternoon and found it was being actively cleaned at 5:30pm and I had to sit in the lobby as it was as turned over. I have never experienced any hotel room being cleaned so late in the day when guest return would be expected. - The finishes are low quality. The carpet was visibly stained and there are exposed and tangled wires everywhere, especially behind the TV. - The WiFi is not as advertised. It has high ping, connects/disconnects intermittently, and is nowhere near as fast as advertised on the website (5 Gbps) - In my room, the smoke alarm light literally faces the pillows on the bed, so it blinks green the entire night at your eyes and wakes you up - Despite this, I found the staff very nice and helpful - All in all, it seems like the owners of this hotel had good intentions, but the execution is poor and lacking — the experience across the rooms is inconsistent and needs to be standardized. This hotel seems to beat the mark for out-of-owners looking for an adequate night’s stay after watching a Giants game but is nowhere near the quality expected of a 4-star hotel for business stays. Would recommend booking somewhere else if you’re staying for more than one night.

At check in, the man at the front desk wearing a gray hoodie said he was putting us in a room with a view of the city. When we get to the room, the only thing in view is a brick wall. I called down to ask about the view and his response was, "well you have a standard room so you dont get a view". Okay, fine but why tell us we are getting a view if we aren't and then basically tell me its my fault. The room itself isnt anything to write about. It's small, and very plain. For the price, I'd have gotten better elsewhere. Standard room here = prison cell.

The hotel Via holds high standards in all aspects. The staff is great, and Ms Tessa in the lobby really made a positive difference to our stay. I had made a mistake when booking another hotel on wrong date, when arriving late at night and with nine hours time zone difference. This resulted in having to spend hours at the airport searching for an available hotel. Eventually I got hold of Tessa at Hotel Via and that solved our bad situation. Thank you!