Citizenm San Francisco Union Square
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1 night
1 room, 2 adults, 0 children
All properties in San Francisco
Citizenm San Francisco Union Square
72 Ellis St, San Francisco, California, 94102, United States
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Amenities
Gym
24-hour front desk
Restaurant
Business center
Wi-Fi in public areasFree
Express check-in and check-out
VIP check-in service
Safe at front desk
All amenities
Property Description
With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 3-minute walk from Union Square and 11 minutes by foot from Moscone Convention Center. This hotel is 0.4 mi (0.7 km) from San Francisco Museum of Modern Art and 1.5 mi (2.4 km) from Oracle Park.
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9.2/10
New, clean, nice staff, nice gym, great location, nice breakfast!!! I'll stay again!!!!!
All 126 reviews
Surroundings
Metro: Powell Street
(200m)
Metro: Montgomery Street
(630m)
Airport: San Francisco International Airport
(21.9 km)
Airport: Oakland International Airport
(32.0 km)
Train: Embarcadero
(1.3 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies

10
King Room
1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
Guest Reviews
9.2/10
Great
126 reviews

- Cleanliness9.3
- Amenities9.1
- Location9.2
- Service9.1
Average for similar properties in San Francisco

Guest User
July 21, 2025
不錯,很乾凈,工作人員態度也很好,附近很方便,有超市,地鐵,公交,去哪裡都快。旁邊沒有流浪漢,人身安全有保證。
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Guest User
June 27, 2025
The hotel is in a great location, and it is convenient to go to Moscone West for meetings. Homeless is a rare sight this time. What is more surprising is that there is hot water supply at the front desk
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Guest User
June 10, 2025
Fantastic hotel! Clean, convenient, quiet. Nice room layout, great coworking / common area. Great value for the money.

Guest User
May 29, 2025
I stayed in CitizenM with my wife and one of my friend from May 15-22 for a conference at Moscone Center. The location is quite strategic; not only is it walkable to the Moscone Center from here, but also it is walkable to several places you should go to in San Francisco, such as Union Square, starting point for the renowned cable car, SF MOMA, and Yerba Buena Garden. There are also several public transportation accessible nearby, such as BART, Metro, Muni buses, streetcars, and cable cars, so it is very strategic for sightseeing around San Francisco.
The facilities offered by the hotel are quite complete for my needs. The room is neat, albeit not so vast, and quite high tech, since there is an Ipad in the room that acts as the command control to the room, so you can control the TV, the curtain, the lamp, even when you want your room to be cleaned from that Ipad. There is also a gym that is open 24 hours with several devices and a water station. Its co-working space is also neatly designed and very comfy.
There is a restaurant in the hotel, dubbed canteenM. It provides breakfast, and there are also several foods and beverages that can be ordered. Other than that, the hotel staff are very helpful. They told us that we can ask for water in the canteen and they will provide it. Sometimes we also asked them for help with providing hot water for us making instant noodles, and they helped us. They also showed us a microwave that can be used.
If there is one thing that can be improved; since we stayed for quite a long time, we noticed that the breakfast options, although still quite various, are quite similar from day to day; scrambled egg, chicken sausage (oh it's so delicious it is to die for!), bagel, toast, pastries, salad station, cheese, and smoked salmon. There is also bacon, ham, and salami in the option (obviously I cannot eat it). Oh, there are some beverages also, like coffee, tea, and juice. You can order some of the coffee (try ice mocha with half and half and additional chocolate, if I may recommend). One thing that may be different is one day they served roasted tomatoes, another day they served roasted potatoes. There is also some variety in the pastries, but that's it. If I may suggest, maybe you can add one or two options of foods that reflect the diversity of San Francisco, like maybe some Latino foods on one day, Chinese food on another, or Italian, Filipino, Vietnamese, or others. This kind of additional variety may spice up our breakfast options, especially for someone staying for quite a long time like us. Overall, a very nice experience at CitizenM San Francisco. Keep up the good job!

Brendanheyu
May 18, 2025
Just wrapped up a brilliant 4-day stay at citizenM San Francisco and honestly wish I'd booked my entire trip there!
The staff were exceptionally helpful, offering a seamless check-in/out experience and happily holding my luggage for hours both before and after my stay.
Room-wise, it was perfectly sized for a solo traveller like myself and would work well for couples too. While the room itself isn't ideal as a workspace, the hotel offers plenty of shared working areas in the downstairs foyer.
I felt completely secure throughout my stay with staff at the entrance around the clock. The surrounding area was notably better than most parts of San Francisco at the moment.
If you're looking for a well-located, hassle-free hotel experience in SF, citizenM is definitely worth considering!

TRVL+MEET+BUILD
May 17, 2025
New, clean, nice staff, nice gym, great location, nice breakfast!!! I'll stay again!!!!!

Traveler L
April 8, 2025
The bed is very comfortable, there is an external window, the room has a sense of design, it is clean, there is a refrigerator available, the tap water is drinkable, if you are worried, you can also go to the living room and dining area on the 3rd floor to get free hot and cold water. The location is very close to Union Square, which is convenient, but it is a bit scary after dark. The attitude of the staff is not good, but there is a guard at the gate on the first floor, which is reassuring. The accommodation quality is satisfactory for the price paid.
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Guest User
March 9, 2025
Worst hotel ever. We didn't even spend the night, the neighborhood is very bad and the room was dirty with hair on the bed.

Yati AR
February 6, 2025
Cable car at Powell station is right at the doorstep of CitizenM. Walking distance to most places. Checking in was smooth with automation, room is also automated with iPad commands.
Services & Amenities
Most Popular Amenities
Gym
24-hour front desk
Restaurant
Business center
Wi-Fi in public areas
Free

Gym

Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Front Desk Services
24-hour front desk
Express check-in and check-out
VIP check-in service
Safe at front desk
Languages Spoken
English
Food & Drink
Lobby bar
Health & Wellness
Gym
Public Areas
No smoking in public areas
Elevator
Water purifier
Cleaning Services
Ironing service
Business Services
Coworking spaces
Business center
Accessibility
Stair-free main entrance
Safety & Security
Smoke detector
Fire extinguisher
CCTV in public areas
First aid kit
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: 14:00–24:00
Check-out: Before 11:00
Front desk hours: 24/7
Check in via app
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.
Breakfast
StyleBuffet
Age | Fee |
---|---|
Adult | Buffet:US$22.00 (approx. PHP 1,279.85) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Service Animals
Service animals are allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2021
- Number of Rooms: 195
With a stay at citizenM San Francisco Union Square, you'll be centrally located in San Francisco, just a 3-minute walk from Union Square and 11 minutes by foot from Moscone Convention Center. This hotel is 0.4 mi (0.7 km) from San Francisco Museum of Modern Art and 1.5 mi (2.4 km) from Oracle Park.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Enjoy a meal at canteenM or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.
Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Take advantage of recreation opportunities such as a 24-hour fitness center, or other amenities including complimentary wireless internet access and a communal living room.
Enjoy a meal at canteenM or snacks in the hotel's coffee shop/cafe. Buffet breakfasts are available daily from 6:00 AM to 11:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-in.
Make yourself at home in one of the 195 guestrooms featuring refrigerators and iPads. Your pillowtop bed comes with premium bedding. LED televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Frequently Asked Questions
What is the cancellation policy for Citizenm San Francisco Union Square?
The cancellation policy for Citizenm San Francisco Union Square varies depending on the type of room and booking conditions.What is the cancellation policy for Citizenm San Francisco Union Square?
What are the check-in and check-out times at Citizenm San Francisco Union Square?
Standard check-in time at Citizenm San Francisco Union Square is 14:00-24:00 and check-out time is 11:00.What are the check-in and check-out times at Citizenm San Francisco Union Square?
Can I bring my pet inside the Citizenm San Francisco Union Square?
As much as we love pets, unfortunately, we are unable to accommodate them in Citizenm San Francisco Union Square.Can I bring my pet inside the Citizenm San Francisco Union Square?
How far is the Citizenm San Francisco Union Square from the closest airport?
The closest airport is San Francisco International Airport, and it is about 22 mins from hotel by car (21.9 km).How far is the Citizenm San Francisco Union Square from the closest airport?
About This Property
Nearest Airport | San Francisco Intl. Airport |
---|---|
Distance to Airport | 22.45KM |
Distance to Train Station | 1.26KM |
Nearest Subway Station | Powell Street |
Distance to Subway Station | 0.2KM |
Average Price From | PHP16481 |
Hotel Star Rating | 4 |