Be careful when checking in here.
Even if you prepay, they still charge a deposit. When I asked about the $200 payment, they said $100 for one day and $200 for two days. So does that mean $500 for five days? On top of that, they charged $133 the next day without permission, so when I went to ask, they said it was authorize so it didn't matter, but the $200 deposit and the $133 after that were all charged to my Hyundai card. I prepaid (even though the deposit was the same), so when I asked why they did it again, they got angry and started talking nonsense. Later, they blamed the computer, a third party, and a Nik card debit card, and in the end, it was human error. This hotel has no rules or anything, and when I look closely, they seem to be subtly slyly accusing me of being Asian, which makes me feel bad. I'm currently at the Cosmopolitan in Las Vegas, and they fixed my $100 deposit, but my card wasn't charged. The hotel just held it. They said it would be canceled within 2 days. Of course Hotel Kazah will eventually refund you (of course) (when I asked how many days it would take, they hesitated. Since the payment was already made, it would take a long time), but it really does not deserve to be a hotel if they charge you with your personal card. The staff and managers are completely third-rate. Trip.com couldn't resolve anything either. I argued everything myself and chatted 5 times before checking out, but all they did was tell me to wait. I was taking the kids so the location looked good, but since we took Uber and Muni, I don't know why we were here. I will sue this place for unauthorized theft of my personal information.
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