Guest User
August 7, 2024
I booked a hotel through the Ctrip platform, and the room fee was paid in advance. However, when I checked in, the front desk asked for my credit card. I gave it to them thinking it was for identity confirmation. The next day, I found that two more charges were deducted, one for nearly five hundred dollars and one for 30 dollars. After communicating with Ctrip, they deducted the hotel fee again. The customer service agreed to negotiate for a refund, and reminded me to ask the front desk to return the 30 dollar deposit when I check out. However, when I checked out, the front desk had a bad attitude and made excuses, clearly wanting to shirk my responsibility. I would like to remind my compatriots to avoid this hotel, as it feels very unfriendly to Chinese people. The hotel facilities are very old, and the sanitary conditions are hard to describe. The two chairs in the kitchen were so dirty that I dared not sit on them.
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