Extended Studio Hotel Suites - Los Angeles - San Dimas

We love this place but the people upstairs from you are always so loud, and they made us move to a way smaller room and literally only gave us 30 mins

Love this place

Just pleasent

wouldn’t recommend showed up to hotel around 4pm immediately got dressed and left for a near by wedding. noticed we did have any pillows or towels so I let the man at the front desk know i didn’t have what i needed in the room. He said he would take care of it… i get back to the hotel around 11pm walk into my room and see i have towels however no pillows. after multiple trips to the front desk basically begging for some pillows around 1am i get a knock on my door and it the she front desk man with 2 pillows for me.

This is no longer an Extended Stay America. This place is now called Extended Studio Hotel and my husband and I had a terrible experience here. We arrived at 3:30pm (check-in was at 3pm) and were told that our room wasn't ready because it hadn't been cleaned yet and would take 10-15 minutes. So we waited the 15 minutes. We were then told the hot water wasn't working and it would be another 10-15 minutes. Finally at 4 we were allowed to go to our room. The hallways outside the room were absolutely filthy and looked like they hadn't been vacuumed in days. The hallways and room also had a persistent smell of **** smoke. When we got into the room we noticed we had no pillowcases. We went down to the front desk to tell them and were told someone would bring them right up. 30 minutes later, still no pillowcases so we called the front desk and were told they would be right there. After getting the pillowcases and putting them on the pillows ourselves we see that the bed doesn't even have a blanket. So back down to the front desk to ask for blankets. We also didn't have any washcloth or hand towel and had to ask for those as well. When we tried going to sleep, the mattress was so cheap and worn out that we could feel all the coils pressing into us. There was no way we could fall asleep so my husband tried asking for a couple of extra blankets to place on the bed as padding. He was told no. We left and didn't even stay the 2 nights we had booked. No apology from the front desk when we left and no apology from the manager the next day when I called to speak to him about our experience.