Hyatt House San Diego Sorrento Mesa

Service was great.

Every thing is good, simply excellent

I’ve been a loyal World of Hyatt member for years and typically stay at Hyatt properties 20 to 25 times a year. This year, I’ll exceed that. I’m currently just a few nights away from reaching Explorist status, which is one step below Hyatt’s highest Globalist tier. So I know the brand well, from Grand Hyatts to Regency’s to Hyatt Place and House, from New York City to Scottsdale, Nashville to San Francisco, I’ve stayed at them all, so I know what to expect from each brand. It may not seem like a lot, but as someone who works from home and only travels occasionally for business or personal needs, I always choose Hyatt. That loyalty is intentional. I value consistency, service, and the trust I’ve built with the brand over the years. I stayed at this Hyatt House on a Monday night. I like the area and the property itself. It’s clean, well-maintained, the staff was friendly, and my room was comfortable. But I booked a free night using points, and that’s where the frustration comes in. Despite this being a four-story hotel with plenty of rooms, I was placed on the ground floor right next to the restaurant and breakfast area. The bar noise in the evening wasn’t terrible, but definitely noticeable and should have been a heads-up for what was coming. By 6:30 AM, I could hear everything: families talking, plates clanking, chairs dragging. It was as if breakfast was happening inside my room. I’ve started to notice a pattern with Hyatt when it comes to redeeming points. It often feels like franchise locations are instructed to assign the least desirable rooms to guests using free nights, no matter how loyal they’ve been. Maybe they were full that night, but on a Monday in Sorrento Mesa? With plenty of hotels in the area, that’s hard to believe. That said, I do like this property and I would stay here again. The cleanliness, comfort, and location are great. But Hyatt really needs to pay more attention to how they treat loyal World of Hyatt members who have spent a lot of money earning those reward nights. A comped stay doesn’t mean second-rate placement. Maybe Hyatt isn’t aware of other Franchise Hyatt’s day-to-day operations and playbooks. Pro Tip: If you don’t trust your alarm clock, definitely ask for a first-floor room near the breakfast area. You’ll be awake at 6:30 sharp whether you want to be or not. It’s like having a built-in wake-up service…with forks. I’m not a Debbie Downer, and I don’t leave reviews often. I could easily leave a one-star review, but I believe a three star is fair for the reasons given. But, if you’re a World of Hyatt member like me, I hope this comes across as honest feedback, not negativity. I love the Hyatt brand, I really like this property, the customer service, but some small details are starting to chip away at the overall experience. Hyatt, please do better, especially for the guests who consistently choose you.