Hotel la Casa de Mamá

The staff Very Help You I will stay in there again

This hotel is beautiful and spotlessly clean. Decor is Mexican, very colourful, lots of gorgeous tile and hand painted borders. Bed was comfortable and they provided a little heater for the cold nights. We did not use the pool, but it too looked very clean, and there are many little areas to sit and relax around the property. The entire courtyard is full of lush greenery and I really can’t say enough about how lovely the place is. My only complaint would be the lack of in-room coffee, which I will expand on below. There is a cute little restaurant on site, but unfortunately the staff there is dishonest and rude. Coffee was 35 pesos and came in tiny cups (3 oz?) but they did not note on the menu that all refills are also 35 pesos. Lol. So we paid about 110 pesos for what amounted to a regular cup of coffee. Then when we went to pay, they had charged us for 2 orders of pancakes and bacon, yet we’d only had one. Hubs tied to explain to the woman taking payment and she argued, insisting he’d had two orders. Between us we had 6 tiny cups of coffee & one order of COLD pancakes with some crumbled bacon on top and the bill was over 500 pesos. She simply wouldn’t accept that he had one order of pancakes. My husband paid the bill in frustration and left a tip because that’s who he is. I attempted to explain the error to her but this angered her and she insisted TWO orders were served, treating me like I was trying to pull a fast one. When our Mexican guide arrived he explained the situation to the front desk. After much back and forth, the woman from the restaurant unceremoniously handed me 120 pesos. The “Extra” order of pancakes was charged at 170 pesos, and when we asked why only 120 was refunded she explained it was her tip! This despite him having given her a tip and never eating said pancakes. Eventually we got the 170 pesos back but no apology, and I got the feeling she was convinced she’d served us this phantom order of pancakes and was angry at us. Additionally, friends paid for their 420 peso breakfast with a 500 peso bill and received no change. They would have tipped despite the crappy service, so she didn’t say anything, but what nerve! So while I would recommend the hotel itself, provided you aren’t an early rising coffee drinker, I would strongly advise to stay clear of the restaurant. Overpriced, cold food & rude, dishonest staff.

The property was clean, had a small boutique feeling. Really pretty with flowers, Spanish tile and colonial feel. However, there was no coffee in the rooms. The restaurant charges for every refill and did not tell us. They double charged us, watch your bill. I would recommend the hotel but not the restaurant.