Arelauquen Lodge, a Tribute Portfolio Hotel, San Carlos de Bariloche

The hotel is set in a decent area of Bariloche in a gated property. The area is pretty quaint and the view is nice. However a lot of signs of wear and lack of maintenance. The worst is the terrible attitude of the staff / management making us feel like we are bothering them in their home rather than being a hotel guest. Food is awful but this is a “standard” in Argentina so I cannot blame their restaurant.

We stayed here last minute for 10 days after the airbnb we had booked for several weeks lost internet. I was a bit concerned since the reviews varied, but we had a stellar experience. First, the room we had was fantastic. Perfectly clean, amazingly comfortable bed, plus a killer view. Great shower and bathroom, and great water pressure and zero issues with hot water (which we experienced across the board in Argentina). The room had a nice small kitchenette that we made use of since we were there for a long time. The setting is ideal and just gorgeous. The lounge area has a picture perfect view and is a great area to work during the day, as well as have a drink at night. We did order veggie sandwiches one night there and those were not great, but that was the only negative. And, the hotel is fair, there is no VAT tax on food (in the lounge anyway), plus no service charges either. The food and drink prices were reasonable, too, surprisingly less than the golf course restaurant next door. The hiking in the area is great! You just need to walk up a few minutes to get to this nature reserve which has several great trails that have wonderful lake views, beautiful trees and birds. We did both long and short hikes, all were great so you can dial in how much you want. The area has extensive security. It did take a little while to get in but they set you up with this facial recognition, pretty slick. Be prepared with your passports and reservation information when you get to the gate, as it is a bit of a process. Then, be sure to take your room key with you if you go out as you might need to show it as they do guard the trails as well that go through their private property. But all professionally done. The staff here are all very pleasant and very helpful. Housekeeping was outstanding. We didn't have it every day but when we put the "please clean" card out the room was quickly cleaned by the time we got back, every time.

Worst Marriott property I have ever been, it should not carry the Marriott flag. Room extremely small and dirty, the curtains have painting marks. Shower head broken and was splashing all over the barroom. Drain slow. Let's talk about the pour breakfast, Been a Marriott platinum member not even a recognition, welcome nothing or even the standard Marriott request on my profile. The gym is microscopic dirty and half the machines won't work or are very loud. On top of that very far from the city center and a laberintos and to get inside the grounds I did t put a zero because is has nice view. Is very far from the city and hard to access the property lots of security I took 30 minutes at the gate. The only reason is not a zero it has nice views but not worth the other issues