Алексей
February 19, 2025
We did not spend the night at the hotel. The hotel manager contacted us when we were on the road, in the evening on the way to the hotel to spend the night and said that they were very sorry, but they did not have any rooms. In exchange, he offered a room "which would also suit us" (quote from the manager), but in a hotel located in another city at a price 10 (!) times more expensive. Naturally, we refused and asked for a refund for our paid confirmed reservation. The manager said that of course, this would be done. But the adventures did not end there. Just in case, we decided to write to trip.com support and report the situation. Imagine our surprise when we found out that the hotel did not want to cancel the reservation, saying that it was our own fault for not taking advantage of their alternative offer. Horror. Over the past ten years, we have visited more than 30 countries and this is the first time we have encountered such impudence. Many thanks to Trip.com, which independently cancelled the reservation and refunded our money!
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