Fairfield Inn & Suites San Francisco San Carlos

Convenient location near highway, clean and safe environment. Friendly, professional staff provide delightful service. Standard breakfast with a variety of options. Guests praise the well-maintained, comfortable rooms.

Worst hotel I ever stayed in. I had my reservation for weeks, and no one bothered to inform me that there would be renovations and inconveniences during my stay. It was noisy, and they didn’t even tell me the water would be turned off for 4 to 5 hours! Omg. I had to go down the street to use the bathroom. Here’s the worst part… I am the guest and paid full price for this horrible experience. The staff didn’t really care and frankly could not do anything about it. But when I called the general manager, he was very defensive, showed no empathy for what the guests are going through and said there’s nothing he can do about it. I wanted compensation for this horrible experience that I paid full price for, but he wouldn’t even give me a discount. On behalf of all of the guests that stayed there that weekend in May, I will be going up the ladder to talk to corporate and filing a complaint at the Better Business Bureau. What a horrible way to treat your guests. I won’t be returning, ever.