Daniel W
April 14, 2025
DO NOT STAY HERE - Dishonest and Unprofessional Staff I had a terrible experience at this hotel on 4/12 and feel completely misled. I called the front desk at 5:58 PM (screenshot of outbound call) to ask about a $20 parking fee mentioned in a review. A woman answered and confirmed it was $20 per car but told me, "when you come in, we can try to accommodate you." I expressed concern about the cost, and she repeated that they couldn't "discuss parking fees over the phone and when you arrive I can try to accommodate you" once I arrived. When I checked in about 30 minutes later, Ally at the front desk said parking for two cars would be $40. I explained that someone I spoke to earlier said they'd accommodate me. Ally immediately changed her tone, became rude, and denied ever saying that. I asked to speak to a manager, and Mariela came out. I explained the situation again, even showing my phone call log, and they both acted defensive and dismissive. No one wanted to take accountability or clarify who answered the phone. Ally contradicted herself--first claiming she didn't say "accommodate," then implying she never spoke to me at all. To make matters worse, as I was walking back to the hotel after parking, I overheard Ally and Mariela gossiping about the situation. They only went silent when they realized I was nearby. In the end, I paid the full $20 per car fee. I'm extremely disappointed by the dishonesty, the lack of professionalism, and the rude behavior. I do not recommend staying at this location.