Guest User
September 14, 2024
This is our first time staying at the Hotel Emma and it is absolutely wonderful. The staff and the service they provide is second to none. From the moment we arrived, Nicholas took great care of us, took care of our bags and escorted us to the front desk. Every time he sees us he calls us by name and is always happy, polite and helpful. The first morning he gave us breakfast recommendations and hit a home run. Next we met Nanette at the front desk and again, happy, helpful and so kind. She walked us to the elevators after check in. If we ask her where anything is, instead of telling us, she walks us to where we are trying to go. Lastly, we had coffee delivered to the room and Luis might be the nicest person on the planet. He delivered our coffee, poured our first cups and we had a great conversation with him. On top of all of the incredible people who work here, I can tell you that if you call for something, the entire staff makes you feel as if you are the only people staying here and are amazingly fast to take care of any request.