Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

Great rooms, forced valet parking and too many kids really ****** but property was nice.

Valet service was exceptional, and much better than customer service inside the hotel. We had to ask for all information - and it was given with attitude: asked about check out time, pool hours and pool location,etc. cleanliness moderate. Very few guests, so imagine it may be poor if busy. It seemed the front desk staff did not want to be there. Felt we were inconveniencing them for basic info (like questions about location of pool and check out time). No pool towels out at pool. Later discovered them in our room, in the closet. Just no information given. We’d gone to the resort website to figure out food options on site, etc. At 8:30 am, pounding at our door by a man in a polo with gloves on. No name tag, no polo identifying as a staff member. When my husband answered, he just walked away. Phone rang twice, first time no one on the other line. Second time, front desk asking if we’d changed rooms last night. No, we had not. Confusion over what room we were in, so they thought it was vacant? The pool hours begin at 10 am, we were told, when checkout is. For the size resort, outdoor pool very small. Wouldn’t stay here again. For anyone concerned about self-parking (we weren’t, but in case you are) only valet parking available. Pricey parking. Simply not worth it. Pick another hotel. Lots of great places in the area. This isn’t one of them.

It felt very isolated. The area itself is beautiful but if felt like a deserted area. The only time we saw people was Saturday night standing in a very long line for a restaurant/bar.

The hotel is beautiful and very nicely located. It has a lot of wonderful amenities and is surprisingly very quiet. The staff were very helpful and friendly and the room was very comfortable and a nice size. Upon arrival we discovered the only kind of parking was valet which was $39 dollars a day. That was a bit off putting. I also booked this as a hotel stay not realizing this is a time share property. Where were taken to a desk to try to sign us up for a presentation and tour. Which we politely declined. It is close to shops and restaurants and has lovely pools indoor and out that also have handicap access. The spa is beautiful and has lovely relaxation areas and even mixed and women areas only. The spa was a bit over priced for the types of services we received and they included their own 22% gratuity. Which having worked in the spa industry for 18 years I thought was a bit on the nose and should be at the discretion of the client based on service. The restaurant was nice but could use some updating to the decor and the menu. The cafe was nice and convenient with a little grocery store inside as well as Starbucks. Overall it’s a beautiful resort and has a lot of wonderful features just a few extra costs that seem excessive. Lovely place for a ladies weekend or celebrating something special. The entry is very grand and lots of great picture spots as well. Would definitely return.

1st of all this place is gorgeous! Super convenient location to all the restaurants and shops! My partner and I had a really great time. George's Keep is a cute hidden gem great for drinks and live music open until 2am. Sustenio restaurant accommodated my vegan partner very well, the chef is immaculate. Bravo to the hotel staff for being so accomadating and friendly.

Self parking was not an option and $40/day for valet is absurd.

Beautiful place. Quiet and clean. Valet is top notch, as well as all the other employees.