Hyatt Regency San Antonio Riverwalk

Enjoyable experience, room was very confortable ! I sadly didn't have time to enjoy the rooftop pool but it looked really nice. The hotel is by the riverwalk which is very convenient. It is near the Alamo and surrounded by great restaurants.

We drove 5 hours to San Antonio, excited to stay at the Hyatt Regency Riverwalk. Check-in went smoothly, but the experience quickly went downhill from there. When we got to our room, we discovered the toilet wouldn’t flush. We informed the front desk and maintenance was sent up but after returning to the room an hour later, the toilet was still not working. We had to call again, and the technician returned. He was polite and tried his best so many times, explained that it seemed like something might have been stuck from a previous guest. He was kind enough to speak to the manager about moving us to a new room. After waiting another 30 minutes, we finally got moved. We thought things would improve with the new room, but unfortunately, that wasn’t the case. There was no hand soap, and worse, the A/C didn’t work. Once again, we had to contact the front desk and wait for someone to come check the air conditioning. By this point, we were exhausted and frustrated. We had hoped to relax and get some rest before our 12-hour drive the next day, but instead, we couldn’t even shower until 10pm due to all the back-and-forth. Honestly, we expected much more from a hotel of this caliber. The staff we interacted with were courteous, but the room issues and delays made this a very disappointing stay. Would not recommend based on our experience.