Best Western Windsor Pointe Hotel Suites-ATT Center

Very clean and friendly staff

We arrived Friday, 06-20-25, the man at front desk said we had booked a smoking room. We stated we didn’t and showed him our reservation details as they appeared on the email confirmation. He then said, “well that’s what you’re getting cause that’s all there is. We are sold out”. Even though we had booked our room weeks in advance. He then retracted and blamed ******* even though ******* clearly showed it was a non smoking room with 2 queen sized beds which was the 2nd issue. We got only full beds. We decided to stay after disinfecting the room with some air neutralizer. When we were leaving in the morning my wife got bit by a scorpion that was imbedded in the towel my wife used to shower. When we showed the same guy what my wife had been stung by it he said send me a picture of the bite which happened to be on her inner upper thigh. I told him we couldn’t send a picture due to the place where she got stung. He replied with “then there’s nothing we can do”. Not blaming the hotel chain just the service. Also, the halls throughout the hotel were kept without air conditioning.

Beware of this hotel!!! This is one of the filthiest and dirtiest Best Western I have seen. Very unprofessional Staff... this Eric, Jeff, and I was told their manager are John and Aman. We reserved a suite room to this hotel ahead of time due to the location, it is closer to where we are going. Upon reservation, nothing is prompting to the client that the elevator is not working. The client needs to know that the elevator is not working so that we have a better option, most especially we have 2 elderly parents with us. We came to the hotel and was assigned a room in 3rd floor. The room has musty smell. The fridge has molds and water from the fridge is dripping on the carpet. The sofa bed, when we spread it out, it was dirty and has breadcrumbs and drinks spilled on it. Our children have allergies, so we decided to tell the staff on duty, the guy in the front desk (6/7/2025, Saturday afternoon). He said that there is no available room to transfer us that time, there is no housekeeping to clean and no maintenance to change the fridge. He then told us that we can transfer to different hotel, and he will not charge us for anything. We were able to transfer to a different branch of this hotel no problem within 30 minutes and left. The Receptionist keep apologizing when we left. We reported it to BW and was given a ticket number. Their managers, if they exist per this staff Eric, these 2 managers are gone for 2 months, and they don't know when they are coming back. This Eric told me, EVEN IF THE ROOM IS DIRTY, WITH MOLDS, BREAD CRUMS AND SPILL ON BED AND NOT CLEANED WE WILL BE CHARGED AND THATS NOT REFUNDABLE. Even after we report the problem upon arrival and inspection of the suite and asked it to be cleaned. We asked for another room and told there is no available. HE TOLD US. IF WE CAN FIND ANOTHER HOTEL (which we did) to transfer since he cannot replace or have the suite cleaned "WE WILL NOT BE CHARGED"!!! HE KEEP ON APOLOGIZING WHEN WE LEFT. BUT NOW!!!! This liar is But now they are telling us now a different story. We asked for cleaner or maintenance on arrival and inspection of the room, but he told us no one is available because it's only him is working. He even told us the Elevator is not working for 2 weeks already??? And this dirty suite with molds, foul musty order and leaking fridge with black molds inside (picture attached) is which they assigned to us was check a week ago? Aside from the daily charged they took our BW gift card too regardless of where there is clean room or nasty room, this Eric told me "NOW" its non-refundable!!! Been contacting the BW corporate but since this is going nowhere. It's all verbal, giving them everything in writing but was told these staff/managers not replying, only when they call the hotel for an answer??? How could Best western tolerate this behavior. We left the hotel within 30 minutes, same day we arrived and per their recommendation that since there is no available room to transfer, to find

The rooms were spacious and spotless, with great décor and crisp bed sheets. The breakfast buffet was delicious, with a huge variety of options! The staff were attentive and went out of their way to ensure that we were comfortable. Nothing was too much trouble.

Solid stay. The breakfast had a yogurt machine which was pretty sweet! The tv had lots of movie channels so the kids were able to pass the time while we hung out by the pool. The room was clean and had no dust or any garbage. Area had some construction but otherwise it was a great stay. Had no problems. Will be back soon.