Fairfield Inn & Suites San Antonio North/Stone Oak

The hotel is very pretty but because of covid, they stopped cleaning the rooms everyday. Breakfast is delicious and varies.

Owner refuses to allow local residents to book this hotel, unacceptable! My reservation was cancelled without notifying me! As a platinum Marriot member, I will never stay in this hotel or recommend it to any co-workers, friends, or family!

Friendly staff! Check-in seemed to take longer than normal. Elevator is slow. Our room was clean and we had plenty of pillows. There are no available electric outlets next to bed near the night sand and no USB outlets. Shower curtain is too short and hangs over the edge of the bath tub. Everything worked as expected - fridge, microwave, shower, etc. We stayed two nights. The hallway was very noisy the first night but quiet the second night. There is hot water, coffee, tea and hot chocolate available 24 hours near the front desk. It is possible to walk to fast food options 1/3 of a mile to the east.

I've stayed in much worse marriott's. Our room was clean. As was everywhere we went. A few thing in the place werr dated. Pool and hot tub was closed. The water was circulating and there was no apparent damage but it was closed. Breakfast was close but could use a few little niceties. A ok rateing though. At check in the man working went above and beyond to make you feel welcome. Several times i went down to the car if he wasn't working behind the desk he was out in the lobby arranging things and cleaning up. My biggest complaint is the hotels proximity to the very noisy highway. It was noisy all night I would suggest you ask for a room in the back or bring ear plugs.

We stayed Monday-Friday so my husband could work and had his company Christmas party. Everything was good until day of checkout. My husband had to work, got late checkout approved from front desk, gentlemen said he put a note on the account. At 11:06 housekeeping comes to the door and I explained we had late checkout. 12:00 housekeeping manager comes to the door and very rudely says you have to get out of the room now, I explained my husband was working but would be there soon, she said you have to get out now. The elevator is broke and we are on the third floor, I can’t carry all the luggage snd I have a bad shoulder and back. I go downstairs and ask for help to which she very rudely says talk to the front desk. Luckily, my husband walks in and we go to the room. They had already shut off the key, he goes back down and the guy who approved the late checkout says hes sorry they shouldn’t have done that then he snd the other lady at the desk argue about who is right. We get our stuff and as we are walking out of the room the housekeeping manager and her worker are facing another room, I comment that I have never been treated so poorly and she whips around and says you dont talk to me like that then her worker starts in and both are basically telling me off. We are still trying to wrap our heads around what took place. Unbelievable.

I didn't get the expected service from the Marriott brand. The bathroom had dirt and hair on the floor. First I asked to have the room cleaned, then I asked for a change of room and finally to talk to the manager; none of the 3 concerns were solved. I talked to one of the workers of the hotel and he told me that he was sorry for me because the staff was always like this, lazy and didn’t solve problems.

I should have read previous reviews before booking in this place but they will not see my face anymore. I am going to finish my stay, hopefully sooner than expected, thank goodness! First impression at my arrival were dirty carpets in the lobby and the reception clerk was less than friendly. Room was ok but need to point out the there is not a single USB A for charging. I have stayed in old Marriot hotels that have done the effort to bring modern technology to the place, especially these days that lots of devices are charged by USB. Ok, well I can get through that with a quick trip to Walmart which is 3 minutes away. Let's talk about breakfast. The first morning I went down for breakfast it was, the same old scramble eggs with some kind of meat. I was not expecting much since I know the drill for these places. Well, the second morning I was getting a boiled egg but they look odd. They had some yellowish crust on top of them. I took it either way but I was rushing for work. I looked better at it in the sunlight and smelled it. Spoiled EGGs!. I didn't have time to go back and tell the manager but I will definitely will mention something when I am back tonight. I think it is enough for now... Hopefully this is something to consider if you want to stay in this location.

I am not a hotel "snob", with unrealistic lofty expectations for Marriott's "budget" hotels like Fairfield Inns. But my stay this week at this property was disappointing. I know properties are struggling with finding consistent staff, but the hotel was certainly not up to Marriott standards. It was dirty (my room, the hallways, the lobby area, everything). Towels are old and worn. My room wasn't cleaned properly. My first day there, I was working at the desk (which could also use some upgrading), and I reached my hands around and plowed my finger into a huge chunk of freshly chewed bubble gum. Really gross. When I mentioned the gum to the front desk person, and requested a thorough cleaning when I left the hotel for meetings one day, there was no apology. Just a yes, we'll get it taken care of. When I returned late that night, the gum had been removed, but the room was not thoroughly cleaned, nor had the carpet been thoroughly vacuumed. The HVAC system in my room (although it worked OK) was cracked (leading to rattles), and in pieces. They had no tea bags at all in the 24 hour coffee/tea area. When I asked for more, was told they had none. No plastic bag in the closet for soiled laundry. Lots of hotel options in the are. Look elsewhere.

This is a decent hotel. Rooms are clean as well as public areas. Staff was awesome and had already upgraded my room without even asking for it. I'm at the highest club level but still have to ask for upgrades. The one thing that this hotel lacks is breakfast, don't expect it to start at 6am as they say, more like 6:45 before everything is out.