JW Marriott San Antonio Hill Country Resort & Spa

So, I'm a Platinum Elite member, and the day before my stay, I received an email from Marriott informing me that I would be entitled to a late check-out at 4 p.m. I requested a late check-out at that time and was informed that it wouldn't be possible. My app says I'm entitled to check-out at that time and it's not subject to availability. But the hotel informed me that it was subject to availability. I arrived at the hotel on check-in day at 4 p.m. sharp, and my room wasn't ready. Besides witnessing dozens of people checking out at 4 p.m., I had to wait until 5:20 p.m. for my room to be ready. One detail: I was traveling with my one-and-a-half-year-old son, who had to sleep in his stroller while we waited to check in. In other words, I was denied a late check out and check in was only possible very late. When I checked in, I was informed that I could choose between points or breakfast for two guests. I chose breakfast, and guess what? The next day, when I checked out, I received a bill for $98 for my breakfast. I was informed that it would be complimentary because I'm a Platinum Elite member. During the night I went to dinner at the 18Oaks restaurant where we had a reservation at 8:45. We arrived at the place and were informed that we would have to wait, we waited until 9:40 to finally get a table for us. We opted to use valet parking and were informed by Marriott that they could charge our car since we have a Tesla. At the hotel, we were informed that the valet doesn't have charging equipment for electric cars. I said I would have the equipment, but was informed that the power outlet where they plug in the cars was faulty. Due to the Texas heat, I had to leave the hotel to charge my car before the battery lost all its charge while it was parked. In short, my weekend was not only stressful but disappointing, to say the least. Nothing I was told can be trusted, either by Marriott or the hotel. Schedules are a joke, and just so you know, the next day when my late checkout was denied, my wife had a spa appointment scheduled for 12 p.m., and we were supposed to have lunch at the hotel restaurant. All of this had to be canceled. I hope rushing me out of the hotel was worth it for you

Pretty disappointed. It is hard to enjoy something, when you are being taken advantage of. I parked 300 yards from the hotel in 100 degrees. This is because I did not want to pay 50$ a day for valet. Nobody told me, but they charge you anyway! They charge a daily 30$ self park fee! Then taxes on that! So I paid 33$ a day to park myself a mile from the hotel! This is NOT included in the resort fee of 57$ a day. These endless fees take any joy out of a stay one could possibly have. 90% of the activities for kids we had to pay for despite all these fees. Everything was an upcharge. The restaurants are all 5/10 in quality, barely above average bar food. Yet, they are rather expensive. Paid 400$ for four of us (two kids) at the steak house 18 oaks. fyi - we stay at plenty of high end resorts to the tune of paying four to five thousand bucks a day for rooms. This was a low-key last minute trip. Just do not like the cheap over charging moves made by this facility. Will not be back.

not only did we suffer through storms out of san Angelo coming from midland, we were just ready to get to jw Marriot, called ahead of time and we were told that the bar would serve until midnight, when we arrived we were given a room that appeared to be occupied, wine glasses on tables, dirty towels, beds were used, patio had wet towels left discarded. Food was left from previous tenants, thankfully the audits at the front desk provided us with a better room facing the water park. However when we went down stairs after a long drive and we were informed that food ordering would be available until midnight at the bar downstairs at 11:30, there was no Mariott representative to take our order, only to be told by another Aduit "night Aduit" that we should order food on uber.

So first off, beautiful hotel. I stayed for 2 nights and we kept having room service come to our room when it was on do not disturb. Pretty annoying. I also had 2 fraudulent charges... I will be calling them as soon as they open. I checked with my receipt as well and nothing matches the charges I was given. Are you kidding me?! Also i was given a 10$ credit to use at the store and bar area as long as you charge it to the room and guess what. It still charged me. Like the hotel but cmon youre going to charge my card fraudulently? Not staying here again nor recommended

For the cost it isn’t a great value for two adults who aren’t looking to golf or use a spa. We did take advantage of use of the water park and found it good for a day of fun, but with major water parks in the area it wouldn’t be enough to make us want to return. The fact that as a titanium tier member you aren’t recognized beyond being asked if you want ONE free breakfast (a continental breakfast) or bonus points is just sad. Marriott properties of all levels across the globe have done way better and again at this price point you should be ashamed. Let’s circle back to breakfast… we received ONE day of continental breakfast. ONE. We stayed for two nights, and I hate to keep bringing up the price point, but at this price you don’t think you could throw in free breakfast for each day? Even the continental breakfast? I mean what are we paying for? The hotel is most certainly showing its age. With chipping paint and scuffed walls, stained carpet and leaks from the shower… and that’s just the room, the great hall has definitely seen better days. But I guess guests are so busy staring at the bills for the outrageously priced F&B they don’t notice.