Staybridge Suites San Antonio Lackland AFB Area

We had a great time staying at this hotel. Awesome on everything.

Everyone was super friendly, our room was clean and “the best room ever” according to our kids. We were super happy with our stay and we will definitely return!

THIS EXPERIENCE WAS TRAUMATIZING FOR A HOTEL THAT HAS BEEN OPEN LESS THAN 2 MONTHS. The photos and videos I have would surely damper future business for them , however hopefully the many issues I brought to their attention will be corrected and future stays will be enjoyable. They did poorly on compensating for the few days I was there. Only gave points that won't even cover 1 day and to make matters worse, because I didn't book directly with hotel and then request a price match I lost out on any hope for a refund or complimentary upgrade. Lessons learned. My toddler was injured during this stay due to their lack of making sure rooms were safe, cabinets were attached, curtain rods were properly attached, and the stove that was never on had a strong burning smell coming from it. I haven't decided if I will seek legal counsel, however the next person might sue them. Make sure you inspect your room for cleanliness, safety, unseen hazards and be kind to the front desk agents, its not their fault. It falls on the responsibility of maintenance, frequent unit inspections, housekeeping for seeing and not reporting and overall the manager, regardless of how pleasant that person is. Service was great, even considering the 3 rooms I had to be switched to and even room 3- the lock didn't lock. They maintained a professional attitude and even when I kept apologizing for bothering them, they offered to help and communicated with their manager to keep all of us on the same page. Will I go back? Not if I am not compensated with enough points TO GET A ROOM WITH POINTS, I give this experience a 2/10- the 2 is only for service from staff. I couldn't cook the food I brought because the 3rd room stove did not work ( with the door that didn't lock). Did they offer any voucher, or meal replacement, courtesy stay, or anything? Nope. Oh and never settle for the first-third thing you are offered because they bill the hotel , say you accepted offer and then your SHOL.

Bathroom was dirty full of yellow scum all around the inside of the shower. Water in shower smelled like sewage. Dead bug stayed behind the toilet the entire stay. Which lets me know housekeeping never came and when they did they didn’t care to clean it up. Pillows smelled like old cologne and funk. There was a roach crawling on the counter at check out. I told them I was unsatisfied via survey on the television and it said someone would get back to me. However they didn’t. I told the front desk house keeping had not cleaned my room daily. She said she would let them know and they would come. Well they only came and dropped off towels while I wasn’t there. I informed the front desk of the roach crawling in the counter at check out and she acted surprised at first, but didn’t look on the counter or try to kill it. She just continued to check me out.

I absolutely love this hotel! The staff was very pleasant and the room was spotless!

Good