Guest User
January 31, 2023
We were well attended at the reception, where they were attentive and receptive. However, we cannot say the same about the area of gastronomy/service. Cold shower! At breakfast, they didn't tell us that we had to choose between the two egg options served, it created an unnecessary embarrassment. And the worst was the lack of empathy with the issue of breakfast time on the day of the return flight. We explained that, due to our flight, we needed to have breakfast half an hour beforehand. And we don't refuse to pay, separately, for that half hour in advance. What happened was that we were served a piece of fruit, with terrible service, not even thinking a little bit about the day ahead of the guest who comes from far away. A true example of what not to do with someone coming home!!!
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